Client Success Manager
About The Position
EnergyHub’s Client Success team launches and operates programs for utilities, helping them address grid challenges by engaging customers with connected devices. The Client Success Manager owns client relationships end to end, supports program launches, builds and maintains strong client relationships, and partners with clients and internal Sales, Product, Engineering, and Marketing teams to maintain account health. This is a highly visible, client-facing role for someone who enjoys working with clients and software products, solving complex challenges, and learning about energy distribution systems. The role involves helping clients meet their goals, overseeing program operations, advising clients on program design and decisions, communicating results and technical information, and developing expertise in demand management, distributed energy resources, and EnergyHub’s products and services.
Requirements
- At least 3–5 years of professional experience in technology services or customer success; SaaS or enterprise software experience is strongly preferred.
- A BS or BA degree.
- Demonstrated success working directly with clients.
- Excellent communication skills, including the ability to explain complex technical topics in an engaging and succinct manner.
- Project management skills, including the ability to multitask, meet deadlines, and consider risks and dependencies.
- Analytical, creative, and curious approach, with confidence working with numbers and spreadsheets.
- Ability to build trust and strong client and partner relationships.
- Good business judgment.
- Experience working in a cross-functional team environment.
- Ability to manage multiple high-priority projects.
Nice To Haves
- Experience in renewable energy, utilities, grid services, or adjacent cleantech or greentech industries.
- Familiarity with EVs, batteries, connected devices, IoT, or building automation.
- Familiarity with Virtual Power Plant (VPP) programs and initiatives.
- Certifications in energy management, project management, or program management.
Responsibilities
- Manage multifaceted programs involving device partners, clients, and internal teams, ensuring seamless day-to-day operations and keeping client goals and needs in focus.
- Manage client and internal expectations, prioritize program tasks using business judgment, and balance internal objectives with client goals.
- Understand and advance clients’ objectives and growth targets, guiding them through decisions and designing programs to support those targets.
- Partner with Sales to support successful renewals and account expansions.
- Creatively solve difficult situations and resolve operational challenges.
- Analyze and present key results, facilitate meetings, and communicate nuanced technical and data-driven messages to clients.
- Maintain frequent communication with clients, device partners, and other stakeholders to support implementation, assess ongoing needs, and provide timely solutions and recommendations.
- Build knowledge of demand management, distributed energy resources, and program success drivers.
- Develop expertise in product and service offerings and functionality to communicate capabilities, shape program design, and train client program teams.
Benefits
- 100% employer-paid medical coverage for employees.
- 401(k) with employer match.
- Casual work environment.
- Flexibility to set your own schedule.
- Fully stocked fridge and pantry.
- Free Citi Bike membership.
- Secure bike rack.
- Gym subsidy.
- Paid parental leave.
- Education assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
