Client Success Manager

Global-e • New York, NY

13d • $65,000 - $95,000

About The Position

Global-e is seeking a Client Success Manager to ensure the long-term success of clients in North America. The role is responsible for sales retention and revenue growth, increasing conversion, and enhancing customer satisfaction. The manager develops long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. They provide strategic insights based on client performance and market data trends, and liaise between clients and cross-functional internal teams to support timely, successful delivery according to client needs.

Requirements

• At least 2 years of experience.
• Strong analytical skills.
• Strong business and financial experience.
• Ability to work effectively both as part of a team and independently.
• Ability to solve problems effectively.
• Creative and able to adapt quickly to change.
• Strong written and verbal communication skills.
• Strong organization and time-management skills.
• Proven ability to manage multiple accounts simultaneously.
• Familiarity with SEO, SEM, social media, targeted display, mobile, and video marketing strategies.
• A proven track record of exceeding expectations.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-level.

Nice To Haves

• Bachelor’s degree preferred.
• MBA is an advantage.

Responsibilities

• Drive international eCommerce sales growth and client retention while maintaining world-class client satisfaction.
• Develop trusted-advisor relationships with key accounts, primarily with C-level stakeholders.
• Manage analytics and reporting to improve visibility into international business performance and growth opportunities.
• Improve eCommerce revenue growth through customer satisfaction and responsiveness, anticipating customer needs.
• Use data to develop market-leading strategies that drive significant incremental revenue growth for key accounts.
• Work with senior executives at leading retailers to build, launch, and execute global growth strategies and marketing decisions.
• Represent key accounts as an internal stakeholder for product enhancement initiatives supporting long-term cross-border success.
• Monitor execution of account plans and take corrective action as needed.
• Schedule and conduct business reviews, identify growth opportunities, and make strategic recommendations based on data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed