Client Success Specialist (Digital Advertising)

Dandelion Open Roles

5d • Hybrid

About The Position

The Client Success Specialist manages high-touch enterprise client accounts and works closely with clients, their third-party agencies, vendors, and Dandelion’s internal teams. As a consultative partner, the specialist advises clients on industry trends and technology solutions to identify growth opportunities for both the client and Dandelion. The role requires strategic thinking and client management skills that extend beyond platform knowledge, as well as expertise in the business and platforms needed to guide clients along their marketing maturity path. This position reports directly to the Client Success Team Supervisor.

The role uses a hybrid work model, with employees able to work from home, the office, or a combination of both. Employees must be able to travel to a Know Company office as necessary at their own expense. Applicants based in Toronto are preferred.

Requirements

• Bachelor’s degree from a recognized university in a related field.
• At least 2 years of experience working in digital account management.
• Experience with Google Marketing Platform and/or cloud-based marketing in a marketing agency or large enterprise environment.
• Excellent and intuitive interpersonal and communication skills.
• A high degree of professionalism and the ability to work effectively and efficiently with internal colleagues, external clients, and third-party partners at all levels of management.

Nice To Haves

• Previous use or exposure to Salesforce.
• Previous use or exposure to Google Marketing Platform products or similar products.
• Previous use or exposure to Google Cloud Platform.
• Applicants based in Toronto are preferred.

Responsibilities

• Own existing and new client relationships for key accounts and act as an additional resource for all services.
• Understand and support client needs by providing full-funnel recommendations and analyzing opportunities.
• Assess clients’ marketing maturity and provide insights and feedback as they progress through stages of growth.
• Build subject matter expertise across partnerships, platforms, and tools in the Dandelion ecosystem, and summarize their capabilities for clients.
• Lead regular client status meetings to ensure relationships and projects run smoothly.
• Follow Client Success team best practices, including recording detailed status notes and providing client contact reports as required.
• Address challenges and opportunities by following up with appropriate internal or external resources.
• Liaise among vendors, agency partners, and clients to ensure Dandelion is viewed and used as a valuable resource and partner.
• Help prepare collateral for regular business reviews, gathering information from internal teams as appropriate.
• Work with other Dandelion teams to oversee project execution and progress, ensuring projects remain valuable and relevant to clients.
• Help resolve a diverse range of complex problems related to client business needs.
• Perform additional tasks and duties as required.

Benefits

• Company profit-sharing program.
• Employee share ownership plan opportunities.
• Health and dental plan.
• Unlimited vacation, with up to 4 weeks at a time.
• Work from anywhere, with up to 4 weeks at a time.
• Flexible work environment.
• Company matching RRSP after one year of employment.
• Provided technology and ongoing work-from-home compensation, including laptop, equipment, cell, and internet allowance.
• Learning and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level