Client Success Specialist

Asure Software • Tampa, FL

1d

About The Position

The Client Success Specialist manages the HR function for clients within the parameters of their contracts, providing strategic guidance and supporting client satisfaction and retention. The role works with clients to understand their objectives, set short- and long-term HR goals, and report progress weekly. It also supports compliance, employee relations, recruitment, training, and other HR needs, while coordinating with Asure’s HR Consulting team and other staff. The position serves as the primary contact for contract renewal and fulfillment issues and proactively promotes appropriate Asure services.

The specialist maintains strong client relationships through virtual meetings and, when needed, on-site visits or services. Responsibilities include creating strategic HR plans, advising on employment law and HR practices, conducting training and investigations, supporting employee orientations, and overseeing recruitment activities. The role also uses client-directed HRIS systems and maintains thorough records of client interactions, activities, documents, and deadlines. Other duties may be assigned to support overall client needs.

Requirements

• Bachelor’s degree from a four-year college or university and at least five years of human resources experience and/or training, or an equivalent combination of education and experience.
• Professional Human Resource Certification (PHR or SPHR) or another HR certification.
• Excellent, detailed knowledge of local, state, and federal employment law and accepted HR practices.
• Ability to research HR issues to answer client questions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and apply varied technical information and handle abstract and concrete variables.
• Ability to take a client-relationship approach and maintain and expand client involvement within Asure’s scope of service.
• Ability to respond professionally to varied HR inquiries and situations and adapt to different client styles and cultures.
• Initiative, good judgment, and a high standard of professional business ethics.
• Professional manner in appearance, speech, and presentation of self and developed materials.
• Ability to maintain highly confidential client and Asure information.
• Excellent client management skills and ability to balance client expectations with excellent, timely customer service.
• Excellent written, oral, and presentation communication skills, with the ability to adapt communications to instruct or persuade.
• Ability to work as part of a team, contribute, and accept assistance when needed.
• Ability to effectively document client interactions.
• Ability to handle frequent interruptions from clients and coworkers.
• Strong organizational skills, independent judgment, and discretion.
• Ability to work independently with minimal supervision.
• Computer literacy and strong Microsoft Office skills; familiarity with Salesforce, Teams, RingCentral, and salary benchmarking technology; close attention to detail.
• Experience with workplace investigations, employee relations, training, and creating HR policies and procedures.

Nice To Haves

• Bilingual English/Spanish written and oral communication skills are strongly preferred.

Responsibilities

• Manage the HR function for clients while maintaining contract parameters.
• Provide strategic guidance through virtual meetings and occasional in-person visits to support client satisfaction and retention.
• Establish and drive HR priorities and ensure key HR issues are addressed.
• Understand clients’ objectives and requirements, then prepare and maintain plans for short- and long-term goals within Asure’s scope of service.
• Report progress toward client goals weekly.
• Identify applicable HR compliance requirements and work with the HR Consulting team to ensure policies, procedures, and reporting systems are in place.
• Serve as the primary point of contact for contract renewal and fulfillment issues.
• Create and conduct training on HR topics for clients.
• Promote Asure services and offer appropriate additional services, including payroll, benefits and payroll administration, and COBRA.
• Attend client management meetings virtually on a consistent basis.
• Organize and perform on-site HR functions such as training, investigations, and new employee orientations, and address immediate client needs; clients may choose virtual delivery.
• Build relationships with client contacts and managers and proactively create strategic HR plans.
• Oversee recruitment efforts, including job-ad creation and placement, compliant interview questions, and coordination with outside recruitment agencies.
• Develop and maintain subject matter expertise in HR topics.
• Contribute to Asure process improvement.
• Coordinate with the HR Consulting team and other Asure staff regarding client HR and internal issues.
• Record and track documents, client activities, contacts, and deadlines so other Asure employees can understand client incidents and issues; ensure documentation supports clients and accurately records Asure’s involvement.
• Act as the main point of contact for client employee relations issues and ensure compliance with local, state, and federal laws.
• Use HRIS systems for HR functions as directed by the client.
• Perform other duties as assigned to support overall Asure client needs.

Benefits

• Medical, dental, and vision coverage, plus HSA and FSA, effective on day one.
• Company-paid basic life insurance, accidental death and dismemberment coverage, long-term disability, and short-term disability.
• 401(k) program with a 3% safe harbor contribution.
• Employee stock purchase program.
• Fitness reimbursement program.
• Self-managed paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level