Client Success Specialist

Asure Software • Tampa, FL

2d

About The Position

The Client Success Specialist manages the HR function for assigned clients within the parameters of each contract. The role provides strategic HR guidance, works to ensure client satisfaction and retention, and serves as the primary contact for contract renewal and fulfillment issues. The specialist develops and maintains client plans, tracks progress toward short- and long-term goals, and reports progress weekly.

The position identifies applicable HR compliance requirements and works with the HR Consulting team to ensure appropriate policies, procedures, and reporting systems are in place. It also delivers client training, supports recruitment efforts, handles employee relations matters, and may perform on-site HR work such as investigations and new employee orientations. The specialist promotes relevant Asure services, maintains client documentation, uses the client’s HRIS as directed, and collaborates with Asure colleagues to address client needs and improve processes.

Requirements

• Bachelor’s degree from a four-year college or university and five or more years of human resources experience and/or training, or an equivalent combination of education and experience.
• Professional Human Resource Certification (PHR or SPHR) or another HR certification.
• Detailed knowledge of local, state, and federal employment law and accepted HR practices, with the ability to research HR issues to answer client questions.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret and apply varied technical information and abstract and concrete variables.
• Ability to take a client-relationship approach and maintain and expand client involvement within Asure’s scope of service.
• Ability to respond professionally to varied HR inquiries and situations and adapt quickly to different client styles and cultures.
• Initiative, good judgment, professional business ethics, and a professional manner in appearance, speech, presentations, and developed materials.
• Ability to maintain highly confidential client and Asure information.
• Excellent client management skills, including balancing client expectations with excellent and timely customer service.
• Excellent written, oral, and presentation communication skills, with the ability to adapt communications to instruct or persuade.
• Ability to work as part of a team, contribute, and accept assistance when needed.
• Ability to document client interactions effectively.
• Ability to handle frequent interruptions from clients and co-workers.
• Strong organization, independent judgment, and discretion; ability to work independently with minimal supervision.
• Computer literacy and strong MS Office skills; familiarity with Salesforce, Teams, RingCentral, and salary benchmarking technology; and close attention to detail.
• Experience with workplace investigations, employee relations, training, and creating HR policies and procedures.
• Must be legally authorized to work in the United States; the employer is unable to sponsor or transfer visas.

Nice To Haves

• Bilingual English/Spanish written and oral communication skills are strongly preferred.

Responsibilities

• Manage clients’ HR functions within contract parameters and provide strategic guidance to support satisfaction and retention.
• Understand client objectives and requirements; develop and maintain plans for short- and long-term goals within Asure’s scope of service, and report progress weekly.
• Identify applicable HR compliance requirements and work with the HR Consulting team to establish appropriate policies, procedures, and reporting systems.
• Serve as the primary point of contact for contract renewal and fulfillment issues.
• Create and conduct training on HR topics for clients.
• Promote relevant Asure services and offer additional services as appropriate, including payroll, benefits and payroll administration, and COBRA.
• Attend client management meetings virtually on a consistent basis.
• Organize and perform client on-site HR functions, such as training, investigations, and new employee orientations, or provide them virtually when chosen by the client.
• Build relationships with client contacts and managers and proactively create strategic HR plans.
• Oversee recruitment efforts, including job ad creation and placement, compliant interview questions, and coordination with outside recruitment agencies.
• Develop and maintain subject matter expertise in human resources topics.
• Contribute to Asure process improvement.
• Coordinate with the HR Consulting team and other Asure staff regarding clients’ HR and internal issues.
• Record and track client documents, activities, contacts, deadlines, incidents, and issues so other Asure employees can locate and understand them; ensure documentation supports client service and accurately reflects Asure’s involvement.
• Act as the main point of contact for client employee relations issues and ensure compliance with local, state, and federal laws.
• Use the HRIS system for HR functions as directed by the client.
• Perform other duties as assigned to support Asure client needs.

Benefits

• Medical, dental, and vision coverage effective on day one.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Company-paid basic life insurance, accidental death and dismemberment (A+D), long-term disability, and short-term disability.
• 401(k) program with a 3% safe harbor contribution.
• Employee Stock Purchase Program.
• Fitness reimbursement program.
• Self-managed paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level