Client Success Specialist

Maimone Legal • Fort Lauderdale, FL

5d • $60,000 - $65,000 • Onsite

About The Position

Rocki Media is hiring a full-time, on-site Client Success Specialist in Fort Lauderdale, Florida. The role owns relationships with business clients, leading standing weekly check-ins, explaining sales results and the actions being taken to improve them, and helping clients identify additional support they may need. This is a client-facing position focused on account success, not customer service or cold-calling sales. As the consulting business is early-stage, the specialist will help shape how the company works with clients.

Requirements

• Experience owning business client relationships in account management, client success, or consulting.
• Experience presenting sales, revenue, or performance numbers to clients or leadership.
• Confidence and clarity when communicating with business owners and executives.
• Strong Excel or Google Sheets skills and CRM experience.
• Ability to work on-site full-time in Fort Lauderdale, Florida.

Nice To Haves

• Sales experience, including closing, renewals, or upsells.
• Agency or consulting background.
• Fluency in sales metrics such as pipeline, conversion, and revenue growth.
• A track record of retaining and growing accounts, supported by measurable results.
• Experience at an early-stage company.

Responsibilities

• Run weekly check-ins with each client and maintain relationship progress between meetings.
• Walk clients through sales numbers, including what changed, why it changed, and what comes next.
• Explain initiatives intended to grow client sales and follow through on commitments.
• Prepare clear, simple reports and agendas before each meeting.
• Bring client feedback to the internal team and ensure it is acted on.
• Identify renewal and growth opportunities and raise them at the appropriate time.
• Keep each account's information current in the CRM.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed