Client Account Manager – Marketing Agency

Finch • San Jose, CA

5d • Remote

About The Position

Finch, a performance marketing agency, is hiring an agency-side Account Manager to serve as the main strategic contact for a portfolio of e-commerce and B2B clients. The Account Manager will lead client relationships and strategy, partnering with channel specialists in Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics to support clients’ business goals.

The role owns account strategy, including goals, KPIs, and quarterly roadmaps; leads recurring client meetings and stakeholder management; evaluates performance against business metrics; coordinates actions with specialists; identifies growth opportunities; and proactively addresses retention risks.

Finch is a fully distributed team spanning the US, LATAM, Europe, and APAC. The company emphasizes flexibility, meaningful impact, curiosity, transparency, ownership, collaboration, experimentation, cross-training, and work-life balance. The position is suited to an experienced agency account manager or director with performance-marketing account experience, particularly managing multiple B2B client accounts. The role requires a base in Latin America or Africa, or another location up to UTC+2, and availability to work roughly 9 a.m.–5 p.m. US Central/Mountain time.

Requirements

• At least 5 years of experience as an Account Manager or Account Director at a marketing agency, in performance or digital marketing.
• Experience owning several B2B client accounts simultaneously, including managing client relationships, growing accounts, and project management.
• Experience managing advertising-driven accounts involving Paid Search, Paid Social, or Programmatic/DSP, and coordinating the specialists who run those channels.
• Solid understanding of attribution, KPIs, and optimization logic.
• Fluent written and spoken English.
• Comfort leading strategic conversations with senior client stakeholders.
• Based in Latin America or Africa, or elsewhere up to UTC+2.
• Available to work roughly 9 a.m.–5 p.m. US Central/Mountain time.

Nice To Haves

• Experience with SEO-driven accounts.
• Experience with US or international clients.

Responsibilities

• Own strategy for each client account, including goals, KPIs, and quarterly roadmaps.
• Run recurring client meetings, manage stakeholders, and document next steps.
• Assess performance against business metrics such as ROAS, CPA, CAC versus LTV, and organic growth.
• Coordinate actions with Finch channel specialists.
• Identify and scope growth opportunities, including new channels, tests, and budget expansions.
• Flag retention risks early and develop mitigation plans across the client portfolio.

Benefits

• Fully distributed team and flexible working arrangements.
• Meaningful impact from day one, with work that directly influences client outcomes and Finch’s growth.
• A culture emphasizing curiosity, transparency, ownership, shared context, and empowered decision-making.
• Collaboration with high-caliber channel specialists.
• Encouragement of experimentation, cross-training, and professional growth.
• Work-life balance, with an emphasis on high performance rather than overwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed