Operations Manager

Empyreal Logistics • Elk Grove Village, IL

2d • Onsite

About The Position

The Operations Manager oversees daily branch operations, including the cash room, vault balances, driver responsibilities, and logistics. The role is responsible for customer service, policies and procedures, and safety protocols, and oversees staffing, routing, safety, and operational goals. The Operations Manager develops, implements, and administers policies and procedures, and supervises operational activities as directed by Empyreal leadership. The position is based at the branch in Elk Grove Village, Illinois, and reports to the Branch Manager.

The manager leads and develops employees, coordinates operational schedules and priorities, maintains customer service standards, tracks performance, and works with internal and external partners to support uninterrupted workflow. The role also involves auditing routes, timecards, and expense reports, identifying process improvements, and sometimes performing subordinate duties such as handling armored car deposit bags, assisting processing tellers, and supporting transport services.

The position requires arrival at the branch by 8 a.m. local time and a 50–55-hour workweek. Flexible hours, including weekends and shift work, may be required. The role includes driving delivery routes as needed and may involve standing, sitting, or driving for extended periods, lifting up to 50 pounds, and using cash-handling and office equipment. Steel-toe shoes and ear protection may be required.

Requirements

• Bachelor’s degree from an accredited institution or equivalent work experience.
• At least three years of bank employment in a related position with progressive responsibility, or equivalent work experience.
• Demonstrated experience leading a work unit, project team, or staff.
• Proficiency with personal computers and Microsoft applications such as Outlook, Word, Excel, and PowerPoint, or similar software.
• Knowledge of, or ability to use, bank software and systems.
• Ability to independently operate required equipment after initial training.
• Ability to drive delivery routes as needed.
• Demonstrated verbal communication, writing, and active-listening skills.
• Analytical and matching skills sufficient for the job duties.
• Ability to work independently with frequent interruptions.
• Ability to project a calm, positive, and professional persona.
• Demonstrated planning, leadership, direction, coaching, counseling, conflict-management, team-building, and problem-solving skills.
• Ability to work flexible hours, including weekends and shift work.
• Ability to use a PC with keyboard and bar scanner, cash processor, coin sorter or counter, calculator, copier, scanner, fax, telephone, printer, and other items as needed.
• Ability to lift up to 50 pounds as needed; seek team-member support when an item weighs more than 50 pounds.
• Ability to maintain continuous hours of standing, sitting, or driving; frequently stand, walk, sit, handle or feel objects, reach, talk, and hear; and occasionally stoop, kneel, or crouch.
• Steel-toe shoes and ear protection may be required.

Responsibilities

• Lead employees in a manner that reflects Empyreal’s vision, values, and WOW culture; foster respect, staff development, productive relationships, and constructive conflict resolution.
• Provide coaching and mentoring to peers and staff.
• Maintain and provide high-quality customer service and act as an operational liaison with Empyreal’s clients.
• Ensure operational activities meet department standards and establish unit goals that support Empyreal’s objectives.
• Complete daily reporting and auditing, and update the branch employee phone list in the branch-specific TEAMS folder.
• Maintain follow-up for assigned functional areas.
• Set work priorities and schedules to complete production jobs within service-level agreement timelines while minimizing overtime, employee relations issues, and other operating expenses.
• Monitor unit performance, ensure customer-service commitments are met, and track and report performance to management.
• Manage team employees, including scheduling, performance management, training, and development, with the goal of retaining and motivating an engaged team.
• As needed, perform subordinate work, including verifying, distributing, or assigning armored car deposit bags; assisting processing tellers; and supporting transport services.
• Communicate and coordinate with other shift or cost-center supervisors, internal and external customers, technical support staff, and service representatives to maintain workflow and resolve discrepancies.
• Audit Cirreon routes for billing adjustments twice monthly, covering the 1st–15th and the 16th through month-end.
• Audit employee timecards and expense reports.
• Evaluate operations for process-efficiency improvements and make recommendations to management.
• Arrive at the branch no later than 8 a.m. local time and work 50–55 hours weekly.
• Adhere to Empyreal’s Credit Card Policy and stay within the stated hotel cost allowance; obtain written advance approval from a supervisor or manager for hotel costs outside the allowance.
• Perform other assigned responsibilities and duties.
• Represent Empyreal as a transportation and customer-service professional and uphold its culture and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager