Operations Manager Jobs

About The Position

Requirements

• 7+ years leading complex programs, operations, or large-scale services delivery.
• 3+ years managing Project Managers or operational leaders.
• Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
• Demonstrated success managing multiple concurrent customer programs.
• Experience partnering with executive stakeholders.
• Experience operating in high-growth or startup environments.
• Experience building scalable operational systems and delivery processes.
• Experience coordinating operations across multiple offices or delivery sites is strongly preferred.

Nice To Haves

• PMP, PgMP, Agile, Scrum, Lean, or equivalent program management certification.
• Experience with AI safety, LLM evaluation, human-in-the-loop systems, annotation, red teaming, or trust & safety.
• Experience leading multi-site operations or facilities coordination.
• Experience scaling operational organizations through rapid growth.
• Strong background in quality management, workforce planning, and operational excellence.

Responsibilities

• Lead the Human Data Delivery Program: Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs. Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery. Develop scalable operational systems that improve visibility, throughput, quality, and predictability. Establish governance, reporting, risk management, and communication standards across all programs. Ensure consistent execution methodologies across customer engagements.
• Lead and Develop Project Coordinators: Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery. Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution. Balance workloads and allocate project management resources across programs. Establish project management best practices, operating rhythms, and performance metrics. Support hiring, onboarding, and development of additional program management staff as the organization grows.
• Coordinate Multi-Site Facilities Operations: Serve as the operational lead for multiple Human Data delivery sites by coordinating facility readiness and operational support across locations. Partner with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution. Support expansion into new operational sites as business needs evolve. Standardize operational processes and ensure consistency across facilities. Address facility-related operational issues that could impact staffing or delivery.