Pharmacy Operations Manager - $2K Sign-on Bonus Available

Walgreens•Cedar Rapids, IA

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The role supports patient care through tasks such as patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and assistance with permitted healthcare services. It oversees daily pharmacy workflow, schedules and resource allocation, inventory and administrative activities, recordkeeping, equipment maintenance, security safeguards, and compliance with company policies and applicable laws. The manager also supports insurance claim resolution, audit participation, financial and service improvements, community outreach, and off-site immunization clinics and events. The position is accountable for technician hiring, onboarding, training, scheduling, attendance, and development; supports monitoring required licenses and credentials; and maintains required technician certification and healthcare knowledge. It communicates information to the pharmacy team and participates in store and pharmacy meetings. Walgreens lists an hourly pay range of $22.50 to $35.75. A $2,000 sign-on bonus is available. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a full-time certified pharmacy technician.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision; select, schedule, train, coach, and manage technician performance.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and permitted healthcare services.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily activities, monitor workflow, and hold team members accountable for timely completion.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Maintain an orderly, clean, and adequately stocked pharmacy; manage inventory tasks and annual inventory preparation; ensure pharmacy equipment is properly operated and maintained.
Support compliance, recordkeeping, security safeguards, asset protection, diversion monitoring, Good Faith Dispensing practices, and the Continuous Quality Improvement Program; communicate prescription errors to the accountable pharmacist.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events as directed by the Pharmacy Manager; build relationships with retail partners.
Manage technician hiring, onboarding, training, scheduling, attendance, and timeliness; identify knowledge gaps and support training completion.
Assist with monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Maintain PTCB certification and required education, training, and healthcare knowledge; follow performance improvement plans and seek professional development.
Communicate messages from the support center and other key emails to the pharmacy team and participate in store and pharmacy meetings.