Pharmacy Manager - Sign-On Bonus Available

Walgreens • Ithaca, NY

4d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The manager counsels patients on medication use and related concerns; performs pharmacist and clinical services; and ensures the pharmacy operates in compliance with laws, regulations, and company standards. The position oversees scheduling, pharmacy opening and closing, technology systems, insurance claims, records, maintenance, and operational improvements. It also collaborates with the Store Manager on staffing, performance management, business planning, and community relationships.

Walgreens describes itself as serving nearly 9 million customers and patients each day across approximately 8,500 U.S. and Puerto Rico stores, with approximately 220,000 team members, including nearly 90,000 healthcare service providers. The role remains open until filled.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates only: an average rating of at least 3.0 on leadership behaviors in the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates only: an average rating of 3.7 or above on leadership behaviors in the last performance review, if on file.

Responsibilities

• Engage patients, provide assistance, resolve issues, answer questions, and model customer service practices that support a positive patient experience.
• Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist tasks, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with laws, regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
• Ensure accurate insurance claim processing, address payment rejections, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable according to company procedures.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functioning, presentable, efficient department.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as necessary, and ensure compliance with employment laws.
• Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee staff training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression.
• Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
• Analyze pharmacy financial, customer service, and inventory performance data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Develop and maintain relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.

Benefits

• Sign-on bonus available; details are not specified.
• Benefits information is available through the Walgreens benefits website; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager