Pharmacy Manager - Sign-On Bonus Available

Walgreens • Brockton, MA

1d

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, including immunizations, diagnostic testing, and medication management. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The position leads pharmacy operations and patient-service efforts, supports pharmacy staff and patients with pharmacy technology, maintains regulatory records, and coordinates with medical providers, insurers, centralized support teams, and store leadership. The Pharmacy Manager also manages staff training and performance, develops relationships with the local medical community, and promotes pharmacy and wellness services in the community.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates, at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Provide empathetic medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generic options, and over-the-counter products.
• Resolve patient issues and promote a positive patient experience by anticipating needs and explaining available healthcare services.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Provide clinical and wellness services such as immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Refer patients to medical providers when appropriate and follow up with providers to clarify prescriptions, dosages, refills, interactions, and allergies.
• Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions.
• Open and close the pharmacy and manage shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and support community health and wellness awareness.
• Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and providers and participate in third-party audits.
• Partner with centralized support on patient registration, exception resolution, and patient issues.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
• Prepare and submit records, reports, and other documentation required by law and company procedures.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as necessary, and ensure compliance with employment laws.
• Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, and manage training and formal performance reviews.
• Identify high-potential team members, support career progression, address employee relations concerns, and maintain team morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Keep pharmacy and healthcare knowledge current, pursue professional development, and apply retail and management best practices.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Develop relationships with local healthcare providers and promote pharmacy services and business growth in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager