Pharmacy Manager - Sign-On Bonus Available

Walgreens•Russellville, AR

4d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures that prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position combines direct patient care and pharmacy operations with staff leadership and business planning. The manager counsels patients, performs pharmacist and clinical services, maintains regulatory and operational compliance, supports pharmacy technology and insurance processes, and coordinates with medical providers and centralized support. The role also collaborates with the Store Manager on staffing, business opportunities, community relationships, and pharmacy performance.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist tasks such as compounding, drug therapy reviews, verification, medication management, and dispensing prescriptions accurately.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to address questions or suggest alternative medications.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews when applicable under company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager; foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring personal performance, soliciting feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, and identify trends and improvement opportunities.
Develop and maintain relationships with local healthcare providers and promote the pharmacy in the community to support business growth and health and wellness awareness.