Pharmacy Manager - Sign-On Bonus Available

Walgreens•Richmond Heights, OH

6d•$61 - $82

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, coaching, and formal performance management. The manager oversees daily pharmacy operations, including patient counseling, medication dispensing and management, compliance, scheduling, workflow, pharmacy systems, insurance claims, documentation, and department maintenance. The role collaborates with the Store Manager and healthcare providers, supports staff development and performance, analyzes pharmacy business results, and builds relationships with the local medical community to support health and wellness awareness and business growth.

Requirements

BS in Pharmacy or Pharm D degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including Good Faith Dispensing procedures.
Establish efficient pharmacy workflows by overseeing staff schedules, assigning roles, coordinating activities, soliciting team suggestions, and managing pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with pharmacy technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and work with insurers and medical providers, including in connection with third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternative medications, and provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy department maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient pharmacy.
Prepare and submit required pharmacy records, reports, and documentation under state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services; maintain current pharmacy and healthcare knowledge and complete required education and training.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory, and identify performance trends and improvement opportunities.
Develop relationships with local medical professionals and promote pharmacy services and health and wellness awareness in the community.