Pharmacy Manager - Sign-on Bonus Available

Walgreens•Espanola, NM

9d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies, while managing pharmacy workflow, financial performance, inventory, and patient experience. The manager oversees pharmacy staff performance, engagement, training, coaching, and formal performance management. The position also maintains regulatory compliance, supports pharmacy operations and technology, develops community healthcare relationships, and works with the Store Manager and other partners to improve pharmacy performance and expand health and wellness services.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide welcoming, empathetic patient service; address patient questions and resolve issues promptly.
Promote Walgreens healthcare services and provide patient consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Counsel patients about medications, including use, side effects, interactions, contraindications, privacy, generics, lower-cost options, and over-the-counter products; refer patients to medical providers when appropriate.
Compound, review, verify, manage, and accurately dispense medications in accordance with applicable requirements.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant health and wellness information to pharmacy staff.
Maintain knowledge of pharmacy technology systems and support staff and patients with pharmacy-related technology.
Ensure insurance claims are processed accurately; resolve issues with insurance companies and medical providers and participate in third-party audits.
Follow up with medical providers regarding prescriptions, dosages, refills, interactions, allergies, alternatives, and other clinical questions.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable.
Maintain the pharmacy department, including housekeeping, repairs, equipment, and layout, to support safe and efficient operations.
Prepare and submit pharmacy records, reports, and other documentation required by law.
Collaborate with the Store Manager on hiring, discipline, termination, staff expectations, goals, teamwork, training, performance reviews, recognition, and career progression.
Address employee relations concerns and support team member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy and healthcare knowledge, monitor personal performance, seek feedback, and pursue professional development.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and identify performance improvement opportunities.
Build relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.