Pharmacy Operations Manager - $2K Sign-on Bonus Available

Walgreens • Cedar Rapids, IA

1d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions.

The role supports customer service, prescription processing, patient care activities, pharmacy workflow and inventory, compliance, insurance claims, community outreach, and pharmacy technology and equipment. It collaborates with the Pharmacy Manager, pharmacists, and Store Manager to maintain operational quality, financial performance, records, security, and team development. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire, except at specified locations. The current hourly range is $22.50–$35.75; actual pay depends on relevant factors. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services such as vaccines and screenings under pharmacist supervision and where permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily scheduling, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program policies.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
• Lead pharmacy technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for compliance, attendance, and timeliness.
• Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of training.
• Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registrations, and certifications for active and compliant status, including documenting status using company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification and relevant pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
• Follow performance improvement plans and seek professional development and feedback, using the Healthcare Supervisor as a mentor and coach.
• Relay support-center messages and key communications to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

Benefits

• $2,000 sign-on bonus available; eligibility and terms are not specified.
• Benefits information is available through Walgreens’ benefits website; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED