International Bridges Toll Operations Manager

City of El Paso•Various Locations within the City of El Paso, TX

About The Position

Under direction, assists in managing international bridge tolling operations. Plans and oversees operational tasks and functions related to toll collection operations, including equipment, vehicles, physical security, and service contracts. Coordinates closely with federal and state agencies, Mexican counterparts, law enforcement, transportation agencies, toll-system vendors, maintenance personnel, contractors, city departments, elected officials, international bridge stakeholders, and the public. The position oversees toll collection systems and operations, including revenue verification and reporting, compliance with fiscal and audit protocols, maintenance of bridge and toll facilities and systems, monitoring traffic and operational conditions, and planning for peak periods, special events, emergencies, and unusual traffic. It reviews the section budget, evaluates operational processes, responds to inquiries and complaints, supports regional transportation initiatives and capital projects, participates in security assessments and emergency exercises, and supervises assigned personnel. The manager must make timely operational decisions in a high-volume, high-security, continuously changing international transportation environment. This is an unclassified contract position. Applicants with foreign diplomas, transcripts, or degrees must have their documents translated and evaluated by a NACES member agency before submitting them to Human Resources. A completed application must clearly detail the relevant education, experience, and job duties; résumés and other documents are not accepted in lieu of a completed application.

Requirements

Bachelor’s degree or higher in Business, Public Administration, Engineering, or a related field.
Five years of experience in tolling operations, transportation management, revenue collection or transaction processing, or municipal program operations.
Two years of supervisory experience.
Valid Texas Class C Driver’s License or equivalent from another state by the date of appointment.
Must be capable of making timely operational decisions in a high-volume, high-security, continuously changing international transportation environment.

Responsibilities

Oversee and manage the toll collection system and operations.
Ensure tolling operations comply with administrative, accounting, audit, fiscal standards, and protocols.
Prepare reports of toll revenue, verify collections, report discrepancies, and produce periodic reports.
Oversee scheduled maintenance and repair of bridge approaches, lane markings, toll booths, computer systems, video security, and lighting systems; order supplies, materials, and equipment.
Monitor traffic volumes, bridge capacity, toll-lane utilization, wait times, staffing levels, and operational conditions.
Coordinate operational strategies for peak periods, holidays, special events, emergencies, and unusual traffic conditions.
Review and monitor the section budget and assist with preparation of the annual budget as needed.
Analyze, evaluate, and recommend plans and process improvements to increase the efficiency of bridge operations.
Respond to inquiries and complaints from public officials, other departments, contract personnel, and the public; research complaints and assist employees with responses.
Coordinate operational issues with federal, state, and local agencies and Mexican authorities.
Support regional transportation initiatives and capital projects.
Participate in security assessments and emergency exercises.
Collaborate with City departments and sections to ensure cohesive workflows.
Stay current on federal policies and issues affecting international crossings.
Supervise assigned personnel by assigning, scheduling, guiding, and monitoring work; appraising performance; supporting training and development; counseling and motivating employees; and resolving conflicts and deficiencies.
Interview applicants and recommend hiring, termination, transfers, discipline, and other employee status changes.
Enforce personnel rules, regulations, and work behavior standards; approve leave requests and document absences.
Perform duties of the immediate supervisor, coworkers, maintenance, or customer service personnel as needed to ensure continuity of operations.
Advise the supervisor promptly of situations that have or could cause deviations from expected results, and recommend solutions or options.
Maintain accurate records and prepare periodic internal or external reports.