Toll Operations Analyst

Ferrovial • Charlotte, NC

2d

About The Position

The Toll Operations Analyst assists the Toll Operations Manager with monitoring and supporting day-to-day operations of the Back Office System (BOS), TCS, and ATMS. The role supports accurate and timely toll transaction billing, month-end processes with the Toll Service Provider (TSP), transaction analysis, revenue reconciliation and reporting, and a predictable, reliable experience for managed-lane customers.

The analyst participates in central-system implementation and testing, tracks system performance, and records and escalates issues. The position also supports operational reporting, process documentation, audits, payment reconciliation, and coordination with vendors and internal business groups.

I-77 Mobility Partners LLC operates and maintains the I-77 Express project and associated general-purpose lanes and right of way along the project corridor. The company describes a fast-paced, diverse work environment and an emphasis on employee development and internal advancement.

Requirements

• Bachelor’s degree in IT, computer science, data analytics, data science, or a related field.
• 0–3+ years of experience in business analysis, software quality assurance, or a related field.
• Excellent analytical skills.
• Ability to multitask, solve problems, and implement innovative processes in a fast-paced environment.
• Excellent communication, reporting, and documentation skills.
• Ability to manage tasks, deadlines, and individuals through vendor contracts.
• Ability to interact with colleagues in a self-managed team structure.
• Computer proficiency, especially with Microsoft Excel, Word, Outlook, PowerPoint, and other PC-based programs.

Nice To Haves

• Experience in toll-industry transaction processing.
• Working knowledge of Microsoft Project and Visio.
• Working knowledge of SQL, Oracle, or other database programs.
• Experience with Power BI.

Responsibilities

• Interact with the Toll Service Provider (TSP) to support smooth and efficient integration and operation.
• Monitor Recon Queue and Dispute Queue volumes and coordinate with the Image Review Supervisor to ensure transactions are cleared by applicable dates.
• Monitor and trend transaction disposition reason codes and escalate issues as needed.
• Facilitate monthly adjustment and dispute processes and establish and maintain month-end closure timelines with the TSP.
• Monitor and support accurate, timely transaction processing and submission of toll transactions for billing; oversee transaction rating and closure of rate gaps.
• Reconcile daily transaction-file payments to disposition files and monitor system alarms, escalating issues as needed.
• Monitor daily TVL files from NCTA to ensure timely receipt and processing.
• Monitor and trend system handling of HOV transactions, escalate issues, and assist Customer Support with customer questions as needed.
• Support daily operational activities and report traffic, revenue, image-review team performance, and key performance indicators.
• Review or create operational process and procedure documents, maintain their accuracy, and support audits.
• Report system operational constraints, deficiencies, and defects to the development team.
• Use databases and Power BI to create and review custom reports, and prepare monthly and quarterly operational reports for upper management.
• Oversee payment-file accuracy; evaluate adjustments and rejections, file disputes when required, and monitor and reconcile payments received, including tracking and reporting delayed payments.
• Monitor and report on accurate roadside transaction generation, timely data transmission, transaction-data validation, and TCS and ATMS performance.
• Monitor and report on accurate and timely traffic-data collection.
• Participate in BOS integration testing and user acceptance testing.
• Work with business groups to develop reporting requirements and manage their development, testing, and implementation.
• Review, comment on, or update test plans; participate in user acceptance and performance testing; and review test evidence to ensure results meet business processes and requirements.
• Evaluate test plans and cases for compliance with operational, technical, and performance requirements, and identify operational shortcomings and CDA non-compliance items.
• Test and trend system performance in assigned areas and identify and escalate areas needing improvement.
• Perform other job-related duties as assigned.

Benefits

• Competitive insurance benefits.
• Paid Time Off.
• Matching 401(k) program.
• Professional and personal development opportunities, including potential internal advancement to national and international opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level