Toll Program Manager

HNTB Corporation•Oakland, CA

About The Position

The Toll Program Manager is responsible for the effective and profitable management and delivery of end-to-end PMC services for a program valued at less than $1 billion. The role supports the continued evolution and operational improvement of toll programs, working across operations, technology, contracts, data, and policy. The Program Manager identifies opportunities to improve program operations, performance measurement, resource management, and outcomes, and leads strategic initiatives to improve efficiency, accountability, reliability, customer experience, and long-term operational sustainability. The position serves as the client’s agent in delivering PMC services and oversees staffing and service delivery, including direction and oversight of Project Managers, staff, client staff, and subcontractors. It involves managing significant program issues and risks, building client and industry relationships, coordinating with senior government or public officials, and helping align the HNTB team with the client’s perspective and vision of success.

Requirements

Bachelor’s degree in Civil Engineering, Construction Management, or a related discipline.
15 years of relevant experience.

Nice To Haves

10 years of experience in tolling, technology, or a related field.
5 years managing or leading a team in the successful delivery and operations of toll projects.
Master of Science in Technology Management, IT, Business, or a related field.

Responsibilities

Act as the client’s agent in delivering PMC services in strategic planning, alternative delivery, innovative financing, procurement and contract management, risk management, project controls, quality management, construction management, project closeout and acceptance, and operations and maintenance.
Resolve difficult issues with significant financial impact and assess and manage risk on behalf of the client.
Identify and pursue opportunities to advance HNTB’s presence and revenue with current clients and across the PMC market.
Build an industry and Program Management reputation, maintain positive client relationships, and represent HNTB with local, state, and national industry organizations.
Interact with senior government or public officials and clients on significant program matters, coordinating between organizations as needed.
Define staffing needs for service delivery and provide direction and oversight to Project Managers, other staff, client staff, and subcontractors.
Understand the political environment and sensitivities in which the program is delivered.
Lead the HNTB team in understanding client perspectives and the client’s vision of success while keeping staff connected to HNTB’s culture and organization.
Develop a deep understanding of HNTB services and firm-wide resources.
Participate in developing client service action plans and conducting client project reviews.
Lead and coordinate strategic initiatives to improve toll program efficiency, accountability, reliability, customer experience, and long-term operational sustainability.
Carry out other duties as assigned.