Toll Supervisor I
About The Position
The Toll Supervisor I is responsible for managing traffic at assigned toll plazas to maintain efficient traffic flow. The role oversees toll plaza operations and customer service, supports roadside toll collection, and helps ensure the safety of toll collectors. It also includes administrative work, communication with internal teams and the TMC, customer interactions, and routine plaza and vehicle checks. The position works both indoors and outdoors and requires frequent standing, walking, sitting, talking, hearing, computer use, and phone and radio use. The scheduled shift is 3 PM to 11 PM.
Requirements
- High school diploma or GED.
- Proven organizational skills.
- Effective written and verbal communication skills.
- Knowledge and skill to provide effective on-the-job training for new hires.
- Knowledge and experience with Microsoft Word, Excel, and Outlook.
- Ability to apply company policies consistently and in the company’s best interest.
- Ability to manage a fast-paced, high-stress environment while maintaining a high level of customer focus.
- Ability to lift and carry up to 50 pounds and perform physical duties involving pushing, pulling, and lifting.
- Must possess and maintain a valid driver’s license.
- Basic computer skills.
- Ability to read and comprehend documents.
- Strong problem-solving skills.
Nice To Haves
- Level 1: 1–2 years of relevant work experience.
Responsibilities
- Perform assigned duties safely, comply with safety requirements, attend safety training, and complete required compliance training.
- Uphold ITRCC’s CARES values: Community, Actions, Reliability, Excellence, and Safety.
- Manage traffic management, customer service, and the roadside toll collection system.
- Manage plaza operations, including master fund verifications, breaks, gate replacements, and trouble tickets.
- Perform administrative tasks such as scheduling, payroll, training and development, safety compliance, recaps, and weekly and monthly reporting.
- Communicate in writing and verbally, use radios, and report across departments.
- Interact with customers professionally and efficiently.
- Use company vehicles and assist with vehicle maintenance schedules and regular condition inspections.
- Perform general office housekeeping.
- Ensure the safety of toll collectors.
- Keep plaza configurations accurate and perform and log routine plaza checks.
- Monitor transactions and payment types via Remote Console.
- Serve as a liaison between the TMC and field to report disabled vehicles and incidents.
- Observe for safety issues.
Benefits
- Hybrid schedules for flexibility and productivity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
