Toll Technology Senior Consultant

HNTB Corporation • Houston, TX

3d

About The Position

Provides toll technology and policy planning, implementation, and operations oversight as an advisor to toll agency clients, particularly in toll back-office systems, software development and implementation, and technology procurement. Consults across the toll revenue collection system and operations lifecycle, from assessing current business and technology needs and planning for future needs through procurement, implementation, testing, operational readiness, and ongoing operations.

Works with clients, software developers, system integrators, operations teams, and other stakeholders to translate business and operational needs into technical and functional requirements, concepts of operations, procurement documents, system designs, testing strategies, and implementation plans. Helps manage the process from initial concepts and requirements through procurement, system development, implementation, and operations.

Provides advanced leadership and consultation on toll technology projects as a subject matter expert and client advisor. Leads major technical tasks and workstreams, manages multidisciplinary subject matter experts, supports vendor-solution evaluations, and provides technical guidance on complex technology and operational decisions. May serve as project manager and direct staff supporting tasks or projects.

Requirements

• Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business, or a related field and 12 years of relevant experience; alternatively, 16 years of relevant experience in lieu of education.
• Strong technical writing, analytical, communication, and presentation skills.
• Demonstrated ability to translate operational and business needs into clear functional, technical, interface, data, and performance requirements.
• Experience coordinating among clients, software developers, system integrators, operations teams, and multidisciplinary subject matter experts.
• Experience leading technical workstreams and managing technical subject matter experts.

Nice To Haves

• 12 or more years of toll technology, toll operations, systems integration, software development or implementation, or related consulting experience.
• Demonstrated experience with toll back-office systems and associated business processes, including account management, transaction processing, interoperability, customer service, image and violation processing, financial reconciliation, and reporting.
• Experience supporting or leading procurement of complex technology systems and services, including developing functional and technical requirements, procurement documents, evaluation criteria, proposal evaluations, and vendor selection.
• Experience across the software development and implementation lifecycle, including requirements development, design reviews, development oversight, system and integration testing, user acceptance testing, implementation, and transition to operations.
• Experience in a client-facing technical advisory, owner's representative, or implementation oversight role for large or complex technology programs.
• Demonstrated experience leading or advising the procurement, development, implementation, or modernization of a large-scale tolling back-office system; this is strongly preferred.

Responsibilities

• Lead or support planning activities, including feasibility studies, assessments, concepts of operations, procurement documents, implementation plans, and business or data analysis for toll systems and operations.
• Lead or support technical delivery of tasks and projects, including development of technical deliverables and presentations.
• Provide project reporting and level-of-effort estimates appropriate to the level of involvement.
• Support marketing activities, generally by assisting with pursuit materials.
• Communicate directly with clients regularly in a task-management or advisory role based on recognized areas of expertise.
• Provide quality control in areas of demonstrated expertise.
• Collaborate with cross-functional leads, project managers, stakeholders, and subject matter experts.
• Lead or support toll technology projects and assist other senior consultants throughout the toll technology consulting lifecycle.
• Lead or support toll system implementation, including oversight of design, testing, installation, and operations.
• Lead medium to large tasks, often serving as a technical lead on medium to large projects and managing technical subject matter experts.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior