Senior Toll Collector

City of El Paso•Various Locations within the City of El Paso, TX

About The Position

Under general supervision and as a lead worker, the Senior Toll Collector collects bridge tolls, counts toll currency or parking meter revenue, and supervises toll collectors on assigned shifts. The role includes leading toll collection operations at an international bridge, processing vehicle and pedestrian tolls in U.S. and Mexican currency, reconciling receipts, preparing reports, and securely depositing revenue. The position also performs toll and parking meter revenue collection duties in the E-Fast Pass Office and money room, including auditing cash reports and payments, calculating peso gains or losses using exchange rates, preparing currency bags and deposits, identifying counterfeit bills, and recording payments in a financial management system. The Senior Toll Collector responds to customer inquiries and complaints, assists with accounts and online applications, and interacts with Customs and Border Protection officers, police, security personnel, coworkers, and the public. The position supervises and coordinates the work of toll collectors and other assigned personnel, including maintenance, security, and custodial staff. Duties include assigning and monitoring work, training employees, appraising performance, addressing workplace issues, and recommending personnel actions. The role may require travel to other City-owned bridge locations and performing coworkers’ duties to maintain operational continuity.

Requirements

High school diploma or GED or higher.
Two years of cash handling, toll collection, or cashiering experience.
Some positions may require a valid Texas Class C Driver’s License or equivalent from another state by the time of appointment.

Responsibilities

Plan, guide, monitor, and perform the work of toll collectors at an international bridge.
Prepare toll lanes for opening and verify, assign, and distribute starting cash drawers to collectors.
Collect tolls from vehicles and pedestrians in U.S. and Mexican currency and make correct change.
Classify vehicle traffic, count daily collections, reconcile receipts, prepare daily reports, operate toll collection systems, and securely deposit receipts at the end of the shift.
Perform toll and parking meter revenue collection duties in the E-Fast Pass Office and money room.
Count, verify, and reconcile U.S. and Mexican currencies from toll and parking meter collections; audit cash reports and E-Fast Pass payments.
Calculate Mexican peso gains and losses using fluctuating exchange rates and prepare revenue, exchange rate, parking meter, and credit card reports.
Calculate starting currency bags for toll collectors and provide replenishments as needed.
Identify counterfeit bills and prepare revenue, deposits, and starting currency bags for armored car transport; complete armored car service manifests.
Enter payment data in the financial management system.
Travel to other City-owned bridge locations to perform duties as necessary.
Send emails, answer calls, handle sensitive credit card and check information, assist customers with opening and closing accounts, and troubleshoot online applications and accounts.
Answer questions, provide directions, respond to public complaints, assist in resolving problems, and interact with CBP officers, police officers, security personnel, coworkers, and the public.
Supervise and coordinate daily work of toll collectors, maintenance personnel, and contractual personnel, including security and custodial services.
Assign, schedule, guide, and monitor work; appraise employee performance and review subordinate supervisors’ appraisals.
Provide training and development, counsel and motivate staff, maintain harmony, and resolve staff differences, conflicts, and deficiencies.
Interview applicants and recommend hiring, termination, transfers, discipline, merit pay, or other employee status changes.
Enforce personnel rules, regulations, and work behavior standards; approve leave requests and document absences.
Perform coworkers’ duties as needed to ensure continuity of operations during absences.
Promptly advise the supervisor of situations, issues, or complaints that have or could lead to deviations from expected results.
Maintain accurate records and prepare daily reports of collected and deposited revenue; assist in training new employees.
Perform related duties as required.