Collector

Jovia Financial Credit Union•Westbury, NY

8d•Hybrid

About The Position

Jovia Financial Credit Union is seeking a Collector to handle consumer collection accounts, including unsecured loans and lines of credit, mortgages, home equity loans and lines, auto loans, student loans, credit cards, and overdrawn accounts. The Collector works toward assigned goals, maintains daily work queues and system records, and uses reports to identify collection opportunities. The role involves communicating with members about delinquent accounts, understanding the reasons for delinquency, discussing loss-mitigation options, negotiating repayment terms, and collecting and posting payments. The position requires a member-focused approach, accuracy, and adherence to applicable collection practices and regulations. The schedule requires flexibility, including Saturday work on a monthly rotation. The department may request changes to the regular schedule, and additional time may be needed. This is a hybrid-worker role; remote work requires a quiet workspace and internet speed of at least 100 Mbps. Jovia provides the computer, monitor, and headset. Jovia describes itself as a not-for-profit credit union focused on member service, innovation, convenience, and community. It promotes professional development, community involvement, and a diverse and inclusive workplace. Compensation is competitive and based on qualifications and experience.

Requirements

High school graduation; some college is preferred.
At least 2 years of consumer collections experience with a credit union or bank.
Thorough knowledge of and adherence to collection practices and New York State and federal credit and collection laws and regulations, including FDCPA, FCRA, bankruptcy requirements, NCUA regulations, and other regulatory requirements.
Experience with Microsoft Word, Excel, and Outlook, as well as financial institution core and peripheral systems and collection software systems.
Excellent communication and interpersonal skills, including active listening and negotiation abilities.
Self-motivated and detail-oriented, with the ability to ensure quality of completed work.
Ability to identify root causes and use creative problem-solving skills.
Sense of urgency and strong follow-up abilities.
Solid skip-tracing and asset-locating skills.
Strong self-management skills to manage and prioritize workflow and help identify and communicate process improvements.
Flexibility and willingness to work additional time as needed.
Willingness to work in a team environment and embrace Jovia’s philosophy and culture.
For hybrid work, internet speed of at least 100 Mbps and a quiet, interruption-free workspace.

Nice To Haves

Some college education.
Experience with Fiserv DNA, Optis, Nautilus, ChexSystems, e-Oscar, or Temenos.

Responsibilities

Handle consumer collection accounts, including unsecured loans and lines of credit, mortgages, home equity loans and lines, auto loans, student loans, credit cards, and overdrawn accounts.
Work toward assigned goals and objectives.
Maintain flexibility in work shifts, including Saturday work on a monthly rotation, and accommodate schedule changes requested by Collections management based on departmental needs.
Generate and maintain a daily work queue from the Collections system and use reports to identify areas of opportunity.
Update system records and document handling information in collections and other applicable systems.
Make and answer calls concerning delinquent accounts; counsel members; review loss-mitigation options; obtain and update bankruptcy information; and collect and post payments.
Determine the reasons for delinquency based on members’ financial situations and negotiate repayment terms to bring accounts current using a friendly, member-focused approach.
Maintain quality and accuracy in collection work.

Benefits

Competitive compensation and paid training.
Professional development, growth opportunities, and a supportive learning environment.
Retirement benefits including a 401(k) with a generous match and a defined pension plan.
Medical, dental, and vision coverage.
Tuition reimbursement and school loan repayment plans for full-time employees.
Gym reimbursement and employee wellness time off.
Flexible PTO options, including vacation payout and sick-time incentive payouts.
Employee loan discounts.
Supplemental benefits including pet insurance, a legal plan, and AFLAC plans.
Engaged managers who provide coaching and value employee input.
Social activities and employee activity groups.
All equipment for hybrid work is provided by Jovia.