Collector

Illinois Credit Union League • Naperville, IL

3d • $22 - $24

About The Position

As a Collector, you help credit unions resolve delinquent loans while complying with applicable laws, policies, and procedures. The role focuses on protecting member relationships, responsibly recovering balances, and maintaining compliant records of account activity.

You make professional inbound and outbound contacts, negotiate payment arrangements using sound judgment, and keep accurate, timely notes and follow-ups. You may perform skip-tracing and support repossession and bankruptcy activity while following established correspondence standards. Within 12 months, you will work toward Certified Collectors status and complete ongoing recertification as required.

The workday involves reviewing and prioritizing an account queue, making calls, documenting activity, and managing scheduled follow-ups. You use established procedures and templates, adapt to new information or time-sensitive changes, and coordinate with a manager or other departments as needed to move work forward and close open items.

Requirements

• Strong phone presence and clear verbal and written communication.
• Detail-focused documentation and dependable follow-through.
• Ability to prioritize, stay organized, and work independently or as part of a team.
• Working knowledge of Outlook, Word, and Excel.
• High School Diploma/GED preferred.
• 1–3 years of related experience preferred.

Nice To Haves

• High School Diploma/GED.
• 1–3 years of related experience.

Responsibilities

• Make professional inbound and outbound contacts regarding delinquent loans.
• Negotiate payment arrangements using sound judgment.
• Maintain accurate, timely account notes and follow-ups.
• Perform skip-tracing when needed.
• Support repossession and bankruptcy activity.
• Follow established correspondence standards, laws, policies, and procedures.
• Work toward Certified Collectors status within 12 months and complete required ongoing recertification.
• Review and prioritize the account queue, schedule follow-ups, and close open items.
• Coordinate with a manager or other departments as needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED