Collector

CADEX•Maple Grove, MN

3d•$19 - $0•Onsite

About The Position

Cadex is hiring a full-time Collection Service Representative (Collector) to work onsite at Receivables Control Corporation Headquarters in Maple Grove, Minnesota. This business-to-business role works with professional clients and accounts payable teams to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations. The position includes 60 days of paid training, coaching, and opportunities for cross-training and internal advancement. The role follows a Monday-through-Friday schedule of 40 hours per week, with eight-hour shifts between 8:00 a.m. and 5:00 p.m. CST/CDT. No nights, weekends, or travel are expected. Work takes place in a professional office setting using standard office equipment. The position is largely sedentary, with regular communication, typing, computer use, and other activities described below.

Requirements

High school diploma or GED.
Clear, professional communication by phone and email.
Active listening, negotiation, and problem-solving skills.
Reliability, punctuality, and a strong sense of ownership.
Basic computer, typing, Microsoft Office, and math skills.
Team-first mindset and ability to work well with clients and coworkers.
Professionalism, confidentiality, and attention to detail.
Reliable transportation and ability to work onsite in Maple Grove, Minnesota.
Fluency in English; other language fluency may be required by role, client, or project.
Successful completion of reference and background checks.
Ability to perform the essential responsibilities satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Collections, sales, customer service, or professional communication experience is preferred.
Excel experience is a plus.

Responsibilities

Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results.
Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations.
Deliver professional customer and client service using accurate information, strong call flow, a positive tone, and efficient call control.
Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity.
Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction.
Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions.
Maintain organized electronic files and professional written correspondence while protecting confidentiality.
Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.

Benefits

Paid 60-day training.
Monthly bonus opportunity up to $700 after training.
Unlimited 4% commission opportunity based on eligible collections.
Career growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursement.
Medical and dental coverage, with Cadex covering 80% of single coverage and 60% of family coverage.
401(k) with a 4% match: 100% of the first 3% and 50% of the next 2%.
Company-paid life insurance and long-term disability insurance.
Generous PTO and sick leave, plus other paid emergency leave options.
Six weeks of partial salary for parental leave.
On-site gym, free drinks and snacks, and flexible lunch breaks.