Collector

Dext Capital LLC • Lake Oswego, OR

4d

About The Position

The Collector manages an assigned portfolio of early-stage past-due accounts and independently drives collection activity to meet delinquency targets while minimizing losses and risk. The role handles collections across micro-ticket accounts, adapting the approach to each lessee, contract structure, and account history.

The Collector negotiates payment arrangements and repayment plans, investigates and resolves payment, billing, and account issues, and identifies and escalates accounts showing elevated risk. The role also responds to client inquiries, maintains accurate records in Dext customer service systems, and conducts collection activity in compliance with applicable laws, regulations, and Dext policies. Collaboration with the Collections team and other departments supports a positive and consistent customer experience.

Requirements

• 2–3 years of collections experience.
• Proven ability to negotiate payment arrangements and independently manage a collections portfolio.
• Strong analytical and problem-solving skills.
• Professional, customer-oriented approach, including during difficult conversations.
• Ability to thrive in a fast-paced environment and adapt to new situations.
• Proficiency in basic mathematics.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

• Equipment leasing or commercial finance collections experience.
• Familiarity with lease contract structures and terminology.
• Experience with lease or loan servicing systems.

Responsibilities

• Manage an assigned portfolio of early-stage past-due accounts and independently drive collection activity to meet delinquency targets with low loss ratios and minimal risk.
• Handle collections across micro-ticket accounts, adjusting the approach to the lessee, contract structure, and account history.
• Negotiate payment arrangements and repayment plans, using judgment to assess customer ability to pay and risk to Dext.
• Investigate and resolve payment, billing, and account issues, including payment reconciliation and disputed charges.
• Identify accounts showing elevated risk and escalate them appropriately, with clear documentation to support next steps such as late-stage collections, legal referral, or recovery.
• Respond to client inquiries with accurate account information, including payment history and contract terms.
• Maintain detailed and accurate records of client interactions, commitments, transactions, and resolutions in Dext customer service systems.
• Conduct collection activity in line with applicable laws, regulations, and Dext policies.
• Collaborate with the Collections team and other departments to create a positive and consistent customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed