Collector

Park Community Credit Union•Louisville, KY

1d•$24 - $24

About The Position

The Collector protects the credit union’s assets by managing delinquent loans and overdrawn accounts while providing high-quality service to internal and external members. The role contacts delinquent members, works to bring loans and accounts current, evaluates borrower circumstances, and follows through on collection actions, including collateral recovery when necessary. The Collector also assists members and beneficiaries with credit disability and death benefit claims, maintains accurate collection records, supports legal proceedings when required, and cross-sells credit union services. Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. It is member-owned and focused on empowering communities, fueling dreams, fostering belonging, and serving underserved communities to help create thriving environments. The organization envisions a world where hope, opportunity, and belonging unite everyone.

Requirements

One to three years of similar or related experience.
High school education or GED.
Courtesy, tact, and diplomacy; ability to interact with people inside and outside the organization to provide or obtain information, build relationships, and solicit cooperation.
Ability to use personal computers, copiers, telephones, office equipment, and software.
Ability to frequently sit, stand, and walk short distances; use hands and fingers to count currency and handle documents and office tools; and occasionally stoop, bend, squat, reach overhead, and push or pull office furniture and other objects.

Responsibilities

Contact delinquent accounts by phone, mail, electronic messaging, or other means, and take appropriate action to bring loans or accounts current.
Analyze delinquent borrowers’ financial situations and recommend collection efforts, including repossession when other arrangements are unsuccessful; follow through on required collection processes.
Assist members with filing credit disability claims and assist survivors or beneficiaries with filing death-benefit claims provided by the credit union.
Maintain accurate files and reports on collection activity using credit union systems.
Meet assigned individual goals and assist with department and credit union goals.
Cross-sell credit union services to members.
Assist when legal action is needed, including testifying at legal proceedings as required.
Perform other duties as assigned.
Provide friendly, professional, and accurate service and support to members and coworkers.
Maintain accurate and complete records of collection and recovery activity and ensure collection activity complies with credit union policy and applicable regulations.
Maintain delinquency goals set by the Management Team.
Promote teamwork, respect, and a professional work environment; maintain a businesslike appearance.
Follow security policies and procedures and promptly report discrepancies or suspicious activity to a manager.
Follow Bank Secrecy Act and anti-money-laundering policies and procedures, including running OFAC searches and completing investigative reports of suspicious activity and currency transaction reports accurately and on time.