Toll Supervisor I

ITR Concession Co•Angola, IN

About The Position

The Toll Supervisor I is responsible for managing traffic at assigned toll plazas to ensure an efficient flow. The role supports plaza operations, roadside toll collection, customer service, and the safety of toll collectors. The supervisor also carries out administrative duties and acts as a liaison between the Traffic Management Center (TMC) and field staff to report disabled vehicles and incidents. The position works with Toll Operations staff and supervisors from other departments and reports directly to the Toll Operations Assistant Area Manager. It requires work both indoors and outdoors, frequent standing, walking, sitting, talking, hearing, computer use, and phone and radio use. Travel may be required for up to 10% of the time. The scheduled shift is 3 PM to 11 PM.

Requirements

High school diploma or GED.
Proven organizational skills.
Effective written and oral communication skills.
Knowledge and skill necessary to effectively conduct on-the-job training for new hires.
Knowledge and experience using Microsoft Word, Excel, and Outlook.
Ability to apply company policies consistently and in the company's best interest.
Ability to manage a fast-paced, high-stress environment while maintaining a high level of customer focus.
Ability to lift and carry up to 50 pounds and perform physical duties involving pushing, pulling, and lifting.
Must possess and maintain a valid driver's license.
Basic computer skills.
Ability to read and comprehend documents.
Strong problem-solving skills.
Ability to communicate effectively in written and verbal form.

Nice To Haves

Level 1: 1–2 years of relevant work experience.

Responsibilities

Perform all tasks safely, comply with safety requirements, support ITRCC’s safety culture, attend safety training, and complete required compliance training.
Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence, and Safety (CARES).
Manage traffic management, customer service, and the roadside toll collection system.
Manage plaza operations, including master fund verifications, breaks, gate replacements, and trouble tickets.
Perform administrative tasks, including scheduling, payroll, training and development, safety compliance, recaps, and weekly and monthly reporting.
Communicate in writing and verbally, use radios, and report across departments.
Interact with customers professionally and efficiently.
Use company vehicles and assist with maintenance scheduling and regular vehicle condition inspections.
Perform general office housekeeping.
Ensure the safety of all toll collectors.
Ensure plaza configurations remain accurate and perform and log routine plaza checks.
Monitor transactions and payment types via Remote Console.
Serve as a liaison between the TMC and field staff to report disabled vehicles and incidents.
Observe for safety issues.