Toll Road Control Room Operator

Metropolitan Washington Airports Authority•Pimmit Hills, VA

8d•$23 - $33•Onsite

About The Position

The Toll Road Control Room Operator supports the smooth operation of the Dulles Toll Road (DTR) for motorists. Based at the DTR Office in McLean, Virginia, the operator ensures that revenue collection, operations, and Control Room functions are smooth, efficient, responsive, and effective during the assigned shift. The role also performs related functions and other assigned duties. The operator monitors toll lanes and roadway conditions, maintains communications and office equipment, coordinates system issues and incident responses, and serves as a central communication point for the DTR. The position requires effective coordination with internal departments, emergency responders, contractors, and on-scene personnel, including during emergencies and power outages.

Requirements

At least one year of progressively responsible experience working in a control room setting.
Knowledge of and ability to apply accepted communication procedures and radio terminology using telephones, two-way radios, intercoms, and other communication mediums.
Ability to communicate complex, urgent, and technical information and make decisions in an emergency.
Ability to analyze data and information and recommend an immediate solution.
Effective speaking and writing skills.
Ability to use a computer and modern office suite software, with emphasis on specialized control room operations and safety management systems or software.
High school diploma or GED.
State driver’s license in good standing.
Ability to use written materials, pictorial displays, visual displays, electronic devices, and hearing to address multiple inputs and produce multiple outputs concurrently.
Ability to work under job pressures during peak periods and emergencies.
Subject to 24-hour hold-over and recall for emergencies such as snow removal.
Work may include overnight and weekend shifts.

Nice To Haves

Experience in traffic management and toll road operations.
Experience in a high-volume communications center.

Responsibilities

Provide briefings to incoming and outgoing Control Room Operators on operational events, including accidents, system malfunctions or anomalies, lane closures, and canopy light overrides.
Use the DTR Infinity Toll Management System to monitor the 48 toll lanes and maintain awareness of equipment, traffic, and weather conditions on the DTR and surrounding area.
Perform operator maintenance on communications and office equipment, including the DTR Traffic Message Channel (TMC), multi-channel radios, telephones, and computer equipment.
Document and coordinate system malfunctions and anomalies with contractor technicians.
Update the immediate supervisor and senior personnel on important topics.
Initiate or track incident responses and notifications in coordination with the Airports Authority’s Public Safety Communications Center (PSCC), Police Department, Safety Service Patrol (SSP), DTR Grounds, Airport Operations, Public Affairs, and DTR Management when conditions affect the public.
Answer incoming telephone calls and refer or respond to them effectively.
Coordinate with police, SSP, Management, and on-scene personnel during emergencies such as bridge strikes, accidents, and weather events.
Serve as the primary contact during power outages and as the Dulles Toll Road’s communication hub.
Use proper radio communication procedures, including appropriate tone, message construction, terminology, and transmission style when communicating with DTR staff, the Finance Manager, DTR Grounds, and Safety Service Patrol.
Recommend changes to established Control Room procedures when they could improve operations or support changes in core DTR operations.
Maintain current knowledge of relevant Departmental, Washington Dulles International Airport (IAD), and Airports Authority policies, procedures, schedules, and directives.
Attend in-service, mandatory, basic, advanced, and/or specialized training to maintain proficiency or learn job-related information and skills.
Perform other duties as assigned.