Control Room Operator

JSM & ASSOC LLC•Boston, MA

8h•Onsite

About The Position

JSM Airport Services, LLC is hiring a Control Room Operator at Nashville International Airport (BNA). This is a career-track coordination support role focused on maintaining the airport’s Baggage Handling Systems (BHS), with an expected commitment of at least one year. The position is full-time, pays weekly, and starts at $26.00 per hour, depending on experience. Shifts are assigned according to airport and company requirements in a 24-hour, seven-day-a-week operation; holidays are included when they fall on a scheduled workday. The operator monitors BHS conditions and events, responds to alarms and potential disruptions, and coordinates personnel, resources, and communications to maintain minimum service requirements. The role uses control-room workstations, monitoring and baggage-routing applications, radios, and telephone systems. Operators follow startup, notification, reporting, and fallback procedures and complete required safety and compliance training. The role requires a high school diploma or GED, English proficiency, computer application experience, effective communication and problem-solving skills, organization, adaptability, and the ability to work independently and as part of a team. Physical demands include extended standing or walking, frequent movement and postures such as pushing, pulling, kneeling, and reaching, and lifting up to 50 pounds. Continued employment requires passing the specified screening, background, fingerprinting, security assessment, and airport badging requirements. JSM offers career development and training, comprehensive health benefits, a wellness program, paid time off and holidays, an employee assistance program, a retirement savings plan with company match, education and tuition assistance, employee discounts, and a uniform/footwear program.

Requirements

High school graduate or GED.
Able to read, write, speak, and understand English.
Experience with computer software applications such as MS Office or ERP.
Excellent communication and problem-solving skills, including the ability to remain composed under stress and offer solutions.
Ability to interact professionally with a diverse group, including executives, managers, and subject-matter experts.
Excellent organizational and time-management skills to meet deadlines.
Versatility, flexibility, and willingness to work with changing priorities.
Ability to work independently and as a member of various teams.
Able to stand and/or walk for extended periods and frequently sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl.
Able to lift up to 50 pounds; required vision abilities may include close, distance, color, and peripheral vision, depth perception, and adjusting focus.
Pass a drug screen, valid driver's license check, background check, required federal fingerprinting and security threat assessment, and airport security badging for continued employment.
Commit to at least one year.

Responsibilities

Report BHS alarms and events; inspect, clear blockages or jams, and repair failed equipment as appropriate.
Coordinate personnel and resources to maintain minimum service requirements.
Respond courteously and efficiently to stakeholders’ BHS-related inquiries in person and by telephone.
Monitor the entire BHS and respond immediately to events, possible blockages, or unusual behavior, including jams, emergency stops, faults, security issues, equipment malfunctions, incorrect operation or baggage routing, and power outages.
Use BHS control-room equipment and interfaces, including Windows-based workstations, customized BHS monitoring and baggage-routing applications, radios, and telephone systems.
Report and record the schedule of events.
Follow startup procedures, implement call-tree notifications for equipment failures, and implement fallback procedures in accordance with adopted practices.
Complete required safety and compliance training.
Perform other reasonable ancillary duties to support the operation and customer.