Control Room Operator

Vanderlande • New York, NY

1d • $25 - $33

About The Position

Vanderlande’s JFK Team operates and maintains the material handling systems at Terminal One. The Control Room Operator monitors the baggage control applications, including VIBES high-level controls software, and IT systems; manages baggage flow; and adjusts routings, flight schedules, and chute assignments as needed. The role identifies and resolves system issues, researches solutions, recommends operational changes, and works frequently with customers, partners, suppliers, and the O&M team to keep baggage operations running smoothly. The Vibes Support Specialist reports directly to the Operations Manager.

This is a full-time, exempt position supporting 24/7 operations. The ongoing schedule may include nights and weekends, and the position requires occasional travel (stated as 20%), including a trip to Canada during the first months. The role has no supervisory responsibilities. The posted starting base salary range is $25.00–$33.00, with eligibility for an annual performance bonus.

Requirements

• Bachelor’s degree in a relevant field such as logistics, IT, industrial engineering, or computer engineering.
• Experience managing 24/7 mission-critical systems in complex IT environments.
• Excellent communication skills and experience in a customer service role.
• Willingness and ability to work an ongoing shift schedule covering 24/7 operations, including possible nights and weekends.
• Team-oriented, adaptable, and willing to broaden skills beyond the core skill set.
• Experience in database management, preferably Oracle/WebLogic.
• Knowledge of operating systems such as Windows, Linux, and Unix.
• Willingness to travel occasionally internationally; a passport is needed.
• Ability to attain and maintain an Airport ID Badge.
• Good knowledge of IT infrastructure, including network technology and protocols, and server/client hardware.
• Good knowledge of baggage operational processes and high-level controls applications.
• Strong analytical and problem-solving capabilities.
• Good knowledge of complex electromechanical systems.
• Experience manipulating and extracting log files and information from multiple sources.
• Good understanding of technologies supporting applications, databases, application servers, web servers, and client installations.
• Ability to work under pressure on mission-critical systems.
• Ability to meet the described physical demands, including lifting and moving items up to 25 pounds occasionally.

Nice To Haves

• Affinity with intralogistics and operational environments, preferably with a background in automated handling systems, capital goods, system integration, warehouses, logistics, or airport baggage handling systems.
• Bachelor’s degree in Operations or Engineering.
• Airport or warehouse operations experience.
• Conveyor services or material handling services experience.
• ITIL Foundation v3 or v4 certification.

Responsibilities

• Monitor SCADA, baggage handling systems, IT infrastructure, and applications; respond promptly to alarms, alerts, and notifications.
• Manage baggage flow and guide daily operations using VIBES high-level controls software, including flight and bag rescheduling, chute assignments, rerouting, and contingency procedures.
• Serve as the initial point of contact for operational issues and customer requests; communicate disruptions, system status, proposed solutions, and escalation updates to customers and stakeholders.
• Coordinate with operations, maintenance personnel, customers, airlines, TSA, CBRA, OSR staff, and other stakeholders to resolve operational issues and minimize downtime.
• Initiate and manage ITIL incident processes, handle first-level incidents, and escalate issues to remote helpdesks and other support teams, including during major incidents.
• Analyze system processes, faults, data, and log information; research solutions, develop remedial action plans, and help prevent future disruptions.
• Make BHS operational decisions and coordinate backup and fallback procedures, including alternative conveyor routings and fallback tags.
• Assist with preventive maintenance, prepare for maintenance tasks, and perform regular preventive maintenance on control room equipment.
• Generate and distribute work orders through the CMMS system, track service calls and technical issues, and close completed work orders.
• Generate reports on system performance, incidents, maintenance activities, system faults, and BHS operations, including weekly and monthly reports.
• Maintain backup and recovery procedures and regularly trial contingency plans with the IT Engineer.
• Alert maintenance personnel by radio about faults or failures and dispatch them to the appropriate location.
• Ensure smooth daily start-ups by reviewing checklists and procedures, and coordinate configuration changes to bypass out-of-service conveyors.
• Determine work sequence and approach with little assistance and carry out control room activities with little assistance.
• Communicate regularly with customers and technicians by phone and radio.

Benefits

• Health insurance, including medical, dental, and vision.
• Paid time off.
• Four 10-hour workdays with three days off each week.
• Free short-term disability and long-term disability coverage.
• Basic life insurance and AD&D coverage.
• Employee Assistance Program.
• Annual performance bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level