Toll Operations Assistant Area Manager

ITR Concession Co LLC•Hammond, IN

5d•$0 - $20

About The Position

The Toll Operations Assistant Area Manager provides daily operational assistance, supervises toll collectors, toll agents, and toll supervision, and helps manage the revenue collection process. The role works directly with the Toll Operations Area Manager and with other Toll Operations staff and supervisors from other ITRCC departments. The assistant provides coverage for operations when the Toll Operations Area Manager is absent and travels frequently across the road and between designated plazas. The position supports traffic and operations management, customer service, employee supervision, scheduling and payroll administration, training and development, and monitoring ITRCC property and operations. It also contributes to emergency response, vehicle maintenance and inspections, and monitoring traffic, priority services communications, and revenue management during non-peak periods, holidays, special events, and unexpected events. The position requires frequent standing, walking, sitting, talking, and hearing; light physical effort; moderate computer use; and heavy phone and radio use. Travel time may be up to 10%.

Requirements

High school diploma or GED.
Proven organizational skills and ability to multitask.
Previous scheduling experience.
Effective written and oral communication skills.
Knowledge and skills necessary to effectively provide on-the-job training for new hires.
Knowledge and experience with Microsoft Word, Excel, and Outlook.
Valid driver’s license that must be maintained.

Nice To Haves

Associate degree in business or a related field.
Three to five years of previous supervisory experience.

Responsibilities

Perform duties safely, comply with internal and external safety requirements, support ITRCC’s safety culture, and complete required safety and compliance training.
Uphold ITRCC’s CARES core values: Community, Actions, Reliability, Excellence, and Safety.
Provide traffic management, operations management, and customer service.
Supervise employees, including toll collectors, toll agents, and toll supervision.
Perform administrative duties, including scheduling, payroll, queue management, discipline, interviews, and performance reviews.
Conduct training and development and ensure learning management system compliance.
Provide operations coverage when the Toll Operations Area Manager is absent.
Use company vehicles and assist with maintenance scheduling and regular vehicle-condition inspections.
Aid in emergency situations.
Assist with projects at designated plazas.
Monitor the operation and condition of ITRCC property.
Monitor the priority services channel, traffic, and revenue management during non-peak traffic times, major holidays, special events, and unexpected events.
Use radios appropriately and communicate effectively.
Travel frequently across the road.
Perform other duties as assigned.