Area Operations Manager

Community Concierge Services • Concord, NC

1d • $65,000 - $65,000 • Onsite

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. The Area Operations Manager leads staffing, service quality, and client relationships across an assigned district. The role combines evening field leadership with daytime recruiting, administrative responsibilities, and client communication. The position is based in Charlotte, North Carolina, and involves regular travel between properties and markets, with possible travel to neighboring areas.

Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential. Service operates seven days a week. The manager arranges coverage for employee call-offs and no-shows and personally covers routes when other coverage options are exhausted. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and operational needs. Service or staffing issues may require work beyond typical operating hours, and the role requires a full-time commitment that cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; oversees nightly service execution and audits; communicates with property managers; maintains payroll, service reports, and employee documentation; and coordinates new community launches. CCS provides a company vehicle for work-related use, with fuel and maintenance covered. Compensation is a $65,000 annual base salary plus an annual performance-based bonus opportunity of up to $10,000, paid quarterly based on performance. Company-sponsored health insurance is available for the employee and family, and 401(k) matching is available after 12 months.

Requirements

• Experience supervising hourly or part-time employees; experience from related field-service, cleaning, security, parking, hotel, restaurant, staffing, or apartment-maintenance operations is welcomed.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Evening and weekend availability; service operates seven days a week.
• Ability to arrange staffing coverage and personally cover routes when needed.
• Strong work ethic to complete both blue-collar and white-collar tasks daily.
• Ability to perform extended walking, repeated stair climbing, and carrying bagged trash.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience is helpful, though leaders from related industries are encouraged to apply.
• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and promptly address issues.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have necessary safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $65,000 annual base salary, paid biweekly.
• Up to $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with work-related fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed