Area Operations Manager

Community Concierge Services • Pikesville, MD

2d • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead employees, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential. Service operates seven days a week. The manager travels regularly between properties and markets, and may also travel to neighboring areas. They arrange coverage when employees call off or do not arrive and personally cover routes when other options are exhausted. The position requires a full-time commitment and cannot be performed alongside another full-time job.

Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; recruiting, payroll, client communication, and team support require daytime attention. Service or staffing issues may require work beyond typical operating hours. CCS includes an onsite work preview in its hiring process so candidates can see the service environment, understand the physical demands, and ask about the schedule and responsibilities before accepting an offer.

Compensation is a $75,000 annual base salary, paid biweekly, plus an annual performance-based bonus opportunity of up to $5,000, paid quarterly based on performance. The company provides a vehicle for work-related use and covers related fuel and maintenance. Company-sponsored health insurance is available for the employee and family, and the 401(k) plan offers a 4% match on the first 5% contributed after 12 months. CCS also offers flexibility in organizing daytime work around completed responsibilities and operational needs, along with opportunities for increased responsibility and advancement as the company expands.

Requirements

• Full-time commitment; the role cannot be performed alongside another full-time job.
• Evening and weekend availability; service operates seven days a week, with peak operating hours from 6 p.m. to midnight.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Ability to perform fieldwork including extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Experience supervising hourly or part-time employees is relevant; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable, stay organized across multiple locations and competing priorities, communicate early, solve problems calmly, and follow through.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful, though leaders from related industries are encouraged to apply.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.
• Travel between properties and markets to support employees, inspect service, and resolve issues.

Benefits

• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed