Area Operations Manager

Community Concierge Services • Darnestown, MD

4d • $75,000 - $75,000 • Onsite

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. The company has more than 700 employees and serves over 175,000 apartment homes each night. The Area Operations Manager leads the people, service quality, and client relationships within an assigned district covering the DMV area. The role involves evening field leadership and daytime recruiting, administrative work, and client communication, with regular travel between properties and markets. Travel to neighboring areas may also be required.

Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager arranges coverage for call-offs and no-shows and personally covers routes when other options are exhausted. The position requires full-time commitment and cannot be performed alongside another full-time job. Work beyond typical operating hours may be needed to address service or staffing issues. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs.

The role offers a $75,000 annual base salary, paid biweekly, plus a $5,000 annual performance-based bonus opportunity paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. The hiring process includes an onsite work preview before an offer is accepted.

Requirements

• Experience supervising hourly or part-time employees; relevant experience may come from field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable.
• Ability to stay organized across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Evening and weekend availability; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Ability to arrange coverage for call-offs and no-shows and personally cover routes when necessary.
• Ability to perform physical fieldwork including extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Experience in a related industry supervising hourly or part-time employees.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, personally covering routes when other coverage options are exhausted.

Benefits

• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as the company expands.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed