Area Operations Manager

Community Concierge Services • Woodbridge, VA

4d • $75,000 - $75,000 • Onsite

About The Position

Community Concierge Services (CCS), which provides doorstep waste and recycling collection for apartment communities nationwide, is seeking a hands-on Area Operations Manager to lead people, service quality, and client relationships in an assigned district. CCS has more than 700 employees serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager regularly travels between properties and markets, and may travel to neighboring areas. They arrange coverage for call-offs and no-shows and personally cover routes when other coverage options are exhausted.

Fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs. Service or staffing issues may require work beyond typical operating hours. This is a full-time role that cannot be performed alongside another full-time job.

The position pays a $75,000 annual base salary biweekly, with an opportunity for a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. The hiring process includes an onsite work preview before an offer is accepted.

Requirements

• Experience supervising hourly or part-time employees; relevant backgrounds may include field services, cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants, staffing or branch operations, and apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable.
• Ability to stay organized across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Evening and weekend availability; service operates seven days a week.
• Ability to arrange coverage for absences and personally cover a route when other coverage options are exhausted.
• Ability to perform physical fieldwork, including extended walking, repeated stair climbing, carrying bagged trash, and working outdoors.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Experience in a related industry such as field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs against service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed for their work.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.

Benefits

• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed