Area Operations Manager

Community Concierge Services • Pineville, NC

1d • $65,000 - $65,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring a full-time Area Operations Manager to oversee people, service quality, and client relationships within an assigned district in the Charlotte, North Carolina area. CCS provides doorstep waste and recycling collection to apartment communities nationwide and employs more than 700 people serving over 175,000 apartment homes nightly. This hands-on leadership role spans multiple communities and combines evening field leadership with daytime recruiting, administration, and client communication.

Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential. Service operates seven days a week. The manager travels regularly between properties and markets to support employees, inspect service, and resolve issues; travel to neighboring areas may also be required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. The fieldwork involves extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and operational needs. Service or staffing issues may require work beyond typical operating hours, and the role cannot be performed alongside another full-time job.

Compensation is a $65,000 annual base salary, paid biweekly, plus an opportunity to earn a $10,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match of 4% on the first 5% contributed is available after 12 months. The role offers flexibility in organizing daytime work around completed responsibilities and operational needs, as well as opportunities for increased responsibility and advancement as CCS expands.

The hiring process includes an onsite work preview to help candidates understand the service environment, physical demands, schedule, and day-to-day responsibilities before accepting an offer. CCS is an Equal Opportunity Employer and states that it recruits, employs, trains, compensates, and promotes without regard to protected characteristics under applicable law.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Ability to work evenings and weekends; service operates seven days a week.
• Full-time commitment; the role cannot be performed alongside another full-time job.
• Experience supervising hourly or part-time employees is relevant; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful but not required.
• Ability to lead by example, build relationships while holding people accountable, stay organized across locations and competing priorities, communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs against service demand.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange route coverage when employees call off or fail to arrive, and personally cover a route when other options are exhausted.

Benefits

• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed