Area Operations Manager

Community Concierge Services • Charlotte, NC

1d • $65,000 - $65,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring an Area Operations Manager to oversee people, service quality, and client relationships across an assigned district in Charlotte, North Carolina. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

This full-time role combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, with travel to neighboring areas potentially required. They arrange coverage for call-offs and no-shows and personally cover routes when other coverage options are exhausted. Daytime flexibility depends on completing responsibilities and meeting operational needs; service or staffing issues may require work beyond typical operating hours. The role cannot be performed alongside another full-time job.

The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. The position requires a full-time commitment and the ability to meet travel, schedule, and physical requirements, with reasonable accommodation where applicable. CCS provides a company vehicle for work-related use, with fuel and maintenance covered.

The manager recruits, hires, onboards, and trains part-time collection employees; supports staffing and nightly service execution; audits service; assists employees onsite; manages client communication and district administration; maintains payroll and service documentation; and coordinates new community launches. Candidates with experience supervising hourly or part-time teams in related operational settings are encouraged to apply. Previous valet trash experience is helpful but not required.

Compensation is a $65,000 annual base salary paid biweekly, with an opportunity for a $10,000 annual performance-based bonus paid quarterly based on performance. Benefits include company-sponsored health insurance available for the employee and family and a 401(k) match of 4% on the first 5% contributed after 12 months. The role offers opportunities for increased responsibility and advancement as CCS expands. The hiring process includes an onsite work preview before accepting an offer.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Availability for evening and weekend work; service operates seven days a week.
• Ability to arrange employee coverage and personally cover routes when needed.
• Full-time commitment; the role cannot be performed alongside another full-time job.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful.
• Leadership qualities including leading by example, building relationships while holding people accountable, staying organized across locations and priorities, communicating early, solving problems calmly, and following through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have necessary safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive and personally cover routes when other options are exhausted.

Benefits

• $65,000 annual base salary, paid biweekly.
• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed