Toll Operations Assistant Area Manager

ITR Concession Co•Hammond, IN

About The Position

The Toll Operations Assistant Area Manager provides daily operational assistance, including supervising toll collectors, toll agents, and toll supervision while managing the revenue collection process. The role works directly with the Toll Operations Area Manager and with other Toll Operations staff and supervisors from other departments within ITRCC. It also provides coverage of operations when the Toll Operations Area Manager is absent. The position supports traffic and operations management, customer service, employee supervision, administrative functions, training and development, emergency response, and projects at designated plazas. It monitors ITRCC property and, during non-peak traffic times, major holidays, special events, and unexpected events, monitors the priority services channel, traffic, and revenue management. The role travels frequently across the road and may travel up to 10% of the time. The position requires frequent standing, walking, sitting, talking, and hearing; light physical effort; moderate computer use; and heavy phone and radio use. Afternoon work hours are indicated.

Requirements

High school diploma or GED.
Proven organizational skills and ability to multitask.
Previous scheduling experience.
Effective written and oral communication skills.
Knowledge and skill necessary to effectively conduct on-the-job training for new hires.
Knowledge and experience with Microsoft Word, Excel, and Outlook.
Valid driver’s license that is maintained.

Nice To Haves

Associate degree in business or a related field.
3–5 years of prior supervisory experience.

Responsibilities

Perform all tasks safely, comply with internal and external safety requirements, support ITRCC’s safety culture, attend safety trainings, and complete required compliance trainings.
Uphold ITRCC’s CARES core values: Community, Actions, Reliability, Excellence, and Safety.
Provide traffic management, operations management, and customer service.
Supervise employees.
Perform administrative duties, including scheduling, payroll, queue management, disciplinary matters, interviews, and performance reviews.
Conduct training and development and ensure learning management system compliance.
Provide operations coverage when the Toll Operations Area Manager is absent.
Use company vehicles and assist with vehicle maintenance scheduling and regular condition inspections.
Aid in emergency situations.
Assist with various projects at designated plazas.
Monitor the operation and condition of ITRCC property.
Monitor the priority services channel, traffic, and revenue management during non-peak traffic times, major holidays, special events, and unexpected events.
Use radios appropriately and communicate effectively.
Travel frequently across the road.
Perform other duties as assigned.