Manager, Quote-to-Cash Operations

Nexthink • Boston, MA

16h • Hybrid

About The Position

Nexthink is seeking a Manager, Quote-to-Cash Operations to own the operational backbone of its global Go-to-Market engine. The role works across Sales, Finance, Legal, and Customer Success to help deals close faster, improve customer onboarding, and ensure accurate revenue flows. It is an opportunity to advance operational excellence at a fast-scaling global software company.

The manager owns the end-to-end bookings process and billing operations, champions Quote-to-Cash performance across CRM, CPQ, and ERP systems, and oversees customer lifecycle, license, and channel order operations. The position also serves as an escalation point for operational issues, leads cross-functional improvement and automation initiatives, and manages and develops a team of two operations professionals across global markets.

This is a hybrid position based out of Nexthink’s Boston, Massachusetts office, with three days per week onsite. Candidates must live within commuting distance of the office.

Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.
• Deep understanding of the Quote-to-Cash cycle and the factors that drive revenue accuracy and efficiency.
• Strong Salesforce expertise.
• Exceptional communication skills across all levels, from CFO to junior analyst.
• Ownership mindset and structured project management skills, with the ability to manage multiple workstreams in a high-pace environment.
• Master’s degree or equivalent experience in Business, Finance, or Operations.

Nice To Haves

• Familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools.
• Partner or channel operations experience, including familiarity with reseller or distributor ecosystems.

Responsibilities

• Own the integrity of the company’s end-to-end bookings process, enforce controls that protect revenue accuracy, and support audit readiness.
• Drive accurate, timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
• Champion the end-to-end Quote-to-Cash process; track SLAs, backlog, billing accuracy, and cycle times; remove friction across CRM, CPQ, and ERP systems; and turn performance data into decisions.
• Manage the customer lifecycle from signature through separation, coordinating onboarding workflows, license provisioning, SLA tracking, offboarding, contract termination, license revocation, and final billing.
• Own license operations for customer provisioning, demo environments, and partner enablement.
• Partner with Sales and Customer Success on renewal quote production to ensure renewals are handled.
• Manage channel order processing and partner license fulfillment for reseller and distributor partners.
• Support Sales, Customer Success, and Finance by triaging and resolving requests against SLAs and applying judgment to non-standard terms, pricing exceptions, and commercial edge cases.
• Act as the senior escalation point for billing disputes, provisioning failures, and partner issues.
• Support the design and delivery of training programs as the business scales.
• Manage, coach, and develop a team of two operations professionals across global markets.
• Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance to drive automation.
• Champion data integrity and audit/internal control documentation across operational workflows.

Benefits

• US health, dental, and vision benefits covered by the company, plus access to life insurance, long-term disability, and accidental death/personal loss coverage.
• Flexible hours and unlimited paid time off.
• 15 days of holidays, including 11 company-paid holidays.
• Three extra days for volunteering.
• Hybrid work model and structured onboarding.
• Free access to professional training platforms.
• Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching contributions and immediate vesting.
• Bonuses for referring successful hires after three months of continuous employment.
• Base salary and potential commission or performance bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager