Cash Operations Manager

Waste Harmonics Keter • Stamford, CT

1h

About The Position

The Cash Operations Manager oversees daily cash operations for the Enterprise Business Unit, ensuring cash receipts and related transactions are processed, applied, reconciled, and reported accurately, completely, and on time. The role provides operational leadership over cash application, unapplied cash, payment research, one-off customer transactions, customer refunds, bank reconciliations, and cash-related internal controls.

This hands-on Finance leader maintains and develops disciplined processes, improves transaction accuracy, clears processing backlogs, and provides timely visibility into cash receipts and working capital performance. The role combines accounting fundamentals, analytical thinking, operational execution, process improvement, and accountability.

The manager leads three on-site Cash Operations Business Partners and an additional overnight offshore resource. They work with Accounts Receivable, Collections, Billing, Customer Service, Finance leadership, and Treasury to improve cash application and operational performance.

Requirements

• Experience leading a team.
• Proficiency in Excel, Word, PowerPoint, and Outlook in Office 365.
• Knowledge of cash application processes for lockbox, ACH, wire, credit card, and check payments.
• Knowledge of bank reconciliation, accounts receivable concepts, banking practices, and online banking platforms.
• Knowledge of resolving unapplied cash, misapplied payments, NSF returns, chargebacks, and refunds.
• Excel skills, including formatting data from external sources and using lookups.
• Ability to report on incoming payments and payment trends.
• Ability to maintain audit-ready records, including remittances and check copies.
• Accuracy, attention to detail, analytical and problem-solving skills, and process improvement and documentation skills.
• Team leadership, performance monitoring, collaboration, clear written and verbal communication, prioritization, and ability to meet deadlines in a fast-paced environment.

Nice To Haves

• Bachelor’s degree.
• NetSuite experience.

Responsibilities

• Lead a team of three on-site Cash Operations Business Partners and an additional overnight offshore resource.
• Oversee daily cash application across company bank accounts and payment channels, ensuring customer payments are accurately posted in the ERP system and applied to receivables within established deadlines.
• Investigate and resolve unapplied cash, unidentified receipts, short payments, overpayments, and payment discrepancies in coordination with Accounts Receivable, Collections, Billing, and Customer Service.
• Oversee daily bank transaction monitoring and bank reconciliations; resolve discrepancies among bank activity, payment processors, and the general ledger.
• Maintain segregation of duties and supporting documentation for month-end close and audits.
• Prepare and distribute daily cash receipts reports, cash flash reports, and operational dashboards; provide Finance leadership, Treasury, and management with insights into cash collection trends, payment patterns, and operational bottlenecks.
• Evaluate and improve workflows, including automation of cash application, bank transaction imports, payment matching, and reconciliation.
• Standardize procedures across business units and acquired entities, and maintain standard operating procedures and internal control documentation.
• Manage, train, coach, and develop cash operations personnel; set responsibilities and performance expectations; monitor productivity, accuracy, and backlog resolution; promote cross-training; and escalate significant issues to Finance leadership.
• Resolve payment issues promptly and keep customers and internal partners informed.
• Work with Collections and Treasury to meet weekly and monthly goals.

Benefits

• Competitive compensation.
• Annual bonus plan at every level.
• Continuous learning and development opportunities.
• 401(k) retirement savings with company match and immediate vesting.
• Medical and dental insurance.
• Vision insurance (company paid).
• Life insurance (company paid).
• Short-term and long-term disability (company paid).
• Employee Assistance Program.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid Time Off, including a birthday off, community volunteer hours, and a Friday off in the summer.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed