Cash Operations Analyst

CrossCountry Mortgage•Cleveland, OH

About The Position

The Cash Operations Analyst supports RoundPoint Mortgage Servicing LLC and the Cash and Investor Reporting department. The role covers transaction processing, exception analysis to maintain accurate account records, process improvement, account- and process-level root cause analysis, and oversight of vendor payment channels and processes to ensure adherence to regulatory guidelines. The analyst works with teams across the organization to ensure compatible business processes and helps establish and improve the team’s culture, tools, processes, and operating platform. The position also involves monitoring and analyzing high-volume automated processes, investigating complex issues, coordinating with vendors and internal business units, and providing management with insights into trends, exceptions, and process deficiencies. The analyst supports enhancements, controls, and special projects while maintaining the technical knowledge and compliance training required for the role.

Requirements

A BA/BS degree or 3–5 years of experience in accounting or a related financial services field.
Advanced proficiency in MS Excel.
Intermediate proficiency in MS Office.
Ability to quickly learn new systems and business processes.
Proven data, research, and problem-solving skills, including the ability to synthesize information and communicate insights effectively.
Strong prioritization and time-management skills.
Exceptional organizational skills, attention to detail, and ability to track both overall progress and small details.
Excellent communication and customer service skills.
Ability to manage change and navigate company structure.
Interest in operational, analytical, and governance-related activities.
Motivation to take on additional work with limited direction.
Ability to understand servicing regulations, investor guidelines, and other applicable agreements.
Collaborative, team-oriented mindset and openness to challenging the status quo and change.

Responsibilities

Resolve account- and portfolio-level issues and keep exception volume and aging within service-level agreements, guidelines, and risk tolerances.
Ensure systems are configured to support loan-servicing operations and the needs of clients, business partners, and investors.
Use available technologies to process transactions accurately and efficiently.
Analyze transactional data to identify discrepancies between actual and expected results.
Conduct account- and process-level analysis using knowledge of mortgage servicing to support process-improvement initiatives.
Monitor automated business processes involving an average of more than 5,000 transactions daily, with effects on borrower credit, portfolio metrics, and regulatory requirements.
Isolate, model, and replicate complex issues using available tools to understand, present, and resolve them.
Collaborate with vendors and other business units to integrate internal and external processes.
Build relationships with investors, clients, and internal customers by serving as a point of contact for deliverables, questions, and issues.
Provide management with qualitative insights into trends, exceptions, and process deficiencies, and assist with implementing enhancements and new controls.
Support special projects and other duties assigned to meet department goals and objectives.
Maintain professional and technical knowledge through educational workshops or classes and complete internal training and development to meet RPMS compliance requirements.