Cash Operations Analyst

RoundPoint Mortgage Servicing•Fort Mill, SC

3d•Onsite

About The Position

The Cash Operations Analyst supports the Cash and Investor Reporting department within RoundPoint’s loan servicing division. The role includes transaction processing, exception analysis to maintain accurate account records, process improvement, account- and process-level root cause analysis, and oversight of vendor payment channels and processes to help ensure adherence to regulatory guidelines. The analyst works with teams across the organization to align business processes and contributes to the development of team culture, tools, processes, and a stronger operating platform. The position monitors automated processes involving an average of more than 5,000 transactions daily, with potential effects on borrower credit, portfolio metrics, and regulatory requirements. RoundPoint is a fully integrated, non-bank mortgage company with offices in Fort Mill, South Carolina, and Dallas, Texas. Its lines of business include loan origination, loan servicing, and the purchase and sale of Mortgage Servicing Rights. The role is based in Fort Mill, SC. It is a regular employee position with no travel and is not a telecommuter position.

Requirements

Bachelor of Arts or Bachelor of Science degree, or 3–5 years of experience in an accounting or financial-services-related field.
Advanced proficiency in Microsoft Excel.
Intermediate proficiency in Microsoft Office.
Ability to quickly learn new systems and business processes.
Proven data, research, and problem-solving skills, including the ability to synthesize information and communicate insights effectively.
Ability to work accurately and promptly in a fast-paced, deadline-driven environment.
Exceptional organizational skills, attention to detail, and ability to track both high-level progress and smaller details.
Ability to communicate professionally with peers, vendors, inter-company contacts, and investors.
Ability to manage change and navigate company structure.
Desire to perform operational, analytical, and governance-related activities.
Motivation to take on additional work with limited direction.
Ability to comprehend servicing regulations, investor guidelines, and other applicable agreements.
Team-oriented mindset and ability to thrive in a collaborative environment that challenges the status quo and celebrates change.

Nice To Haves

Mortgage servicing background with Investor Accounting experience.
Certification from the Mortgage Bankers Association or another related professional organization.
Prior 3–5 years of experience within the financial industry.
Secondary Marketing experience.
Experience or knowledge of MSP (Black Knight product).
SQL reading or writing capabilities.

Responsibilities

Resolve account- and portfolio-level issues and maintain exception volume and aging within SLAs, guidelines, and risk tolerances.
Ensure systems are optimally configured to support loan-servicing operations and the needs of clients, business partners, and investors.
Use available technologies to process transactions accurately and efficiently.
Analyze transactional data to identify situations where actual results differ from expected results.
Conduct account- and process-level analysis using knowledge of mortgage servicing to assist with process improvement initiatives.
Monitor automated business processes involving an average of more than 5,000 transactions daily that affect borrower credit, portfolio metrics, and regulatory requirements.
Isolate, model, and replicate complex issues using available tools to understand, present, and resolve them.
Collaborate and interact with vendors and other business units to integrate internal and external processes.
Serve as a point of contact for deliverables, questions, and issues, building relationships with investors, clients, and internal customers.
Provide management with qualitative insights into trends, exceptions, and process deficiencies, and assist with executing enhancements and new controls.
Assist with special projects and other duties assigned to meet department goals and objectives.
Maintain professional and technical knowledge through educational workshops or classes and complete internal training and development to meet RPMS compliance requirements.