Director, Order-to-Cash Operations

Fastly•Quinte West, ON

19h•$176,140 - $234,864•Hybrid

About The Position

Fastly is hiring a Director, Order-to-Cash Operations to lead Order Management, Billing, and Revenue Operations at a growing, publicly traded SaaS company. The role reports to the VP, Revenue Accounting and oversees a Senior Manager, Billing, and an Order Management Manager. The director will also hire and develop a Revenue Operations Manager and work closely with Deal Strategy, Finance, and Sales Operations. This hands-on leadership role represents Order-to-Cash in the company-wide Lead-to-Cash transformation and supports Revenue Accounting on ASC 606 matters. The director owns the process from Deal Desk approval and Closed-Won through accurate and timely invoicing, including service levels for order and invoice accuracy, turnaround time, and backlog. The role also defines the source of truth for revenue data and metrics, drives data governance for audit-ready compliance, partners with Business Systems and IT to improve Salesforce, CPQ, billing, and ERP processes, and delivers reporting and variance analysis to Finance and executive leadership. The position requires availability during core business hours. It is open to hybrid and remote work within the US, with a strong preference for hybrid candidates near a local office. Preferred locations are San Francisco, Denver, and New York. Travel may be required as the role or manager requests. The estimated salary range is $176,140 to $234,864; the role may also be eligible for equity and a discretionary bonus.

Requirements

10 or more years of experience in Order Management, Billing, Revenue Operations, or Order-to-Cash at a B2B SaaS company.
4 or more years of experience leading teams, including managing managers or senior individual contributors, and building diverse and inclusive teams.
Hands-on understanding of Salesforce, CPQ, billing, and ERP platforms, and how contract and order data moves between them.
Working knowledge of ASC 606 and how contract terms affect billing and revenue recognition.
Strong analytical and communication skills, including the ability to partner across Finance, Accounting, Sales Operations, Deal Desk, Legal, and IT, and explain complex process and data issues to executive leaders.
Bachelor’s degree in accounting, finance, or a related field.
Availability during core business hours.

Nice To Haves

CPA designation.
Experience leading a Lead-to-Cash, order-to-cash, or similar process and systems transformation.
Experience with SOX controls and supporting external audits in a public company or late-stage environment.
Experience reviewing complex, non-standard contracts and identifying terms that affect revenue recognition, billing, and order setup.
Regular, hands-on use of AI tools such as Claude, ChatGPT, and Gemini to improve operational workflows, with sound judgment about when AI output needs review.

Responsibilities

Lead the Order Management, Billing, and Revenue Operations teams, including hiring and developing a new Revenue Operations Manager.
Own the order-to-invoice process from Deal Desk approval and Closed-Won through accurate, timely invoicing.
Set and manage service levels for order and invoice accuracy, turnaround time, and backlog.
Define and own the source of truth for revenue data and metrics, and drive data governance for audit-ready compliance.
Partner with Business Systems and IT to make Salesforce, CPQ, billing, and ERP processes scalable and less manual.
Represent Order-to-Cash in the company-wide Lead-to-Cash transformation, including process design and adoption.
Support Revenue Accounting on ASC 606 matters.
Deliver reporting and variance analysis to Finance and executive leadership.
Work closely with Deal Strategy, Finance, and Sales Operations.