Senior Director, Global Order-to-Cash

Zscaler•Santa Clara, CA

7d•$232,000 - $290,000•Hybrid

About The Position

Zscaler is seeking a Senior Director, Global Order-to-Cash to join its Finance team. The role is hybrid in Santa Clara, California, or remote within the United States, and reports to the VP, Revenue Accounting. The position serves as global process owner for the complete order-to-cash chain, from executable customer order through billing, invoicing, accounts receivable, cash application, credit, collections, disputes, credits and rebills, and cash realization. This is a strategic process leadership role rather than a transactional billing, AR, or collections position. The Senior Director is accountable for global OTC process architecture, the control framework, KPI model, transformation agenda, India OTC COE outcomes, and end-to-end operational performance. The role ensures an integrated global OTC process, KPI architecture, transformation roadmap, and accountable leadership across the customer-facing cash chain. Zscaler describes its work environment as Human + AI and is building an AI-native enterprise. It emphasizes customer obsession, ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. The company offers comprehensive benefits, including health plans, vacation and sick time, parental leave options, retirement options, education reimbursement, and in-office perks.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
At least 12 years of progressive experience in order-to-cash, quote-to-cash, revenue operations, billing, AR, credit, collections, finance operations, controllership, finance transformation, or a related field.
Experience leading large-scale global OTC, billing, AR, collections, or finance operations in a public company or high-growth enterprise environment.
Strong understanding of end-to-end quote-to-cash and order-to-cash processes, including order management, billing, invoicing, AR, cash application, credit, collections, disputes, write-offs, and cash realization.
Demonstrated ability to own process architecture, controls, KPIs, transformation roadmap, global operating performance, cross-functional governance, and distributed COE operating models.

Nice To Haves

Experience leveraging generative AI tools, LLMs, intelligent automation, or advanced predictive analytics to optimize workflow documentation, streamline process mapping, automate exception handling, and scale operational efficiency.
Experience in SaaS, cybersecurity, cloud, software, technology, subscription, usage-based, or consumption-based business models.
Experience with CPQ, CLM, ERP, billing platforms, cash application tools, collections platforms, workflow tools, and finance transformation programs.
Public company experience with SOX controls and audit-ready operational processes.
Experience scaling OTC operations in a global, high-growth technology company through process standardization, automation, shared services or COE design, KPI-based operating reviews, and benefits realization.
Demonstrated success improving billing accuracy, reducing credits and rebills, reducing dispute aging, improving DSO, increasing cash application automation, and reducing human touches per transaction.

Responsibilities

Serve as global process owner for the end-to-end OTC chain, including order management, billing readiness, billing, invoicing, usage and consumption billing, credits and rebills, AR, cash application, credit, collections, disputes, and cash realization.
Own global OTC process architecture, operating boundaries, controls, data requirements, KPI framework, transformation roadmap, and performance outcomes across billing accuracy, receivables integrity, DSO, AR aging, cash application, collections, and disputes.
Provide global leadership to the India OTC COE in partnership with the Director, Order Management & Billing and Director, AR, Credit & Collections; establish delegated authority, operating expectations, KPIs, escalation thresholds, evidence standards, and outcome ownership.
Partner with Sales Operations, Deal Desk, Legal, Provisioning, Product, Pricing, Technical Revenue, Revenue Accounting, Treasury, Controllership, Business Transformation, and IT to improve upstream order quality and prevent downstream billing, AR, and collection issues.
Lead the OTC transformation agenda, including automation opportunities across order validation, billing readiness, invoicing, credits and rebills, cash application, collections prioritization, dispute routing, exception queues, AR analytics, and human-touch reduction.