Senior Manager, Order-to-Cash

ClickHouse • San Francisco, CA

1d • Remote

About The Position

ClickHouse is seeking a Senior Manager of Order-to-Cash to own and evolve its billing and collections function as the company scales. The role is responsible for the integrity, accuracy, and compliance of billing, collections, and revenue reporting in preparation for public-company readiness. The position works cross-functionally with Revenue Accounting, Sales, Legal, FP&A, and other operations teams to develop scalable processes and workflows.

The role establishes the operating model, processes, controls, and team structure for Order-to-Cash; hires, develops, and leads the team; and sets policies for billing models, invoice adjustments, collections, and billing-system changes. It serves as a subject matter expert for new product and process introductions, owns the billing technology stack in partnership with Billing Engineering and Finance Systems, and drives process improvements, automation, AI adoption, and integrations.

The Senior Manager also maintains accounts receivable health through aging reviews, collections coordination, and timely resolution of billing inquiries. The role supports monthly close, external audits, and OTC-related PBC requests.

Requirements

• 8+ years of progressive Order-to-Cash and billing operations experience, including 5+ years focused on billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems, such as NetSuite, Stripe, and Salesforce CPQ.
• Experience with marketplace platforms such as AWS, Azure, or GCP and their reports.
• Strong analytical and problem-solving skills, including the ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail, with a focus on accuracy and completeness.
• Effective communication skills and the ability to collaborate cross-functionally and present financial insights clearly.
• Experience designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.

Responsibilities

• Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function.
• Hire, develop, and lead the team as the business grows.
• Establish policies and guidelines for pay-as-you-go and commit billing models, invoice adjustments, collections strategy, and billing systems change management.
• Serve as the subject matter expert for new product and process introduction initiatives, including changes to billing processes and systems.
• Own the billing systems technology stack that maps metered usage to contract entitlements and billable usage, in partnership with Billing Engineering and Finance Systems.
• Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows.
• Maintain strong accounts receivable health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries.
• Support monthly accounting close activities, including reviewing contracts, reconciliations, usage trends, invoice trends, accounts receivable write-offs, and analytics.
• Support external audit activities and manage OTC-related PBC requests.

Benefits

• Flexible work environment at a globally distributed, remote-friendly company.
• Employer contributions toward healthcare.
• Stock options for every new team member.
• Flexible time off in the US and generous time-off entitlement in other countries.
• USD $500 home office setup benefit for remote employees.
• Opportunities to engage with colleagues at company-wide offsites.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed