Senior Manager, Order-to-Cash
About The Position
ClickHouse is seeking a Senior Manager of Order-to-Cash to own and evolve the billing and collections function as the company scales. The role is responsible for the integrity, accuracy, and compliance of billing, collections, and revenue reporting, supporting preparation for public-company readiness. The position works cross-functionally with Revenue Accounting, Sales, Legal, FP&A, Billing Engineering, Finance Systems, and other operations teams to develop scalable processes and workflows. The Senior Manager will establish the operating model, processes, controls, and team structure for Order-to-Cash, and hire, develop, and lead the team as the business grows. They will own billing policies and guidelines, the billing systems technology stack, accounts receivable health, and support for close and external audits. The role also drives process and systems improvement, including automation, AI adoption, and integrations.
Requirements
- At least 8 years of progressive Order-to-Cash and billing operations experience, including at least 5 years focused on billing and collections in a SaaS or technology company.
- Experience with automation tools and ERP systems such as NetSuite, Stripe, or Salesforce CPQ.
- Experience with marketplace platforms such as AWS, Azure, or GCP, and related reports.
- Strong analytical and problem-solving skills, including the ability to interpret complex contracts and data sets.
- Excellent organizational skills and attention to detail, with a focus on accuracy and completeness.
- Effective communication skills and the ability to collaborate cross-functionally and present financial insights clearly.
- Experience designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.
Responsibilities
- Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function.
- Hire, develop, and lead the Order-to-Cash team as the business grows.
- Establish policies and guidelines for pay-as-you-go and commit billing models, invoice adjustments, collections strategy, and billing systems change management.
- Serve as the subject matter expert for new product and process introduction initiatives, including changes to billing processes and systems.
- Own the billing systems technology stack that maps metered usage to contract entitlements and billable usage, partnering with Billing Engineering and Finance Systems.
- Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows.
- Maintain strong accounts receivable health through proactive aging reviews, collections coordination with Sales, and timely resolution of billing inquiries.
- Support monthly accounting close activities, including reviewing contracts, reconciliations, usage trends, invoice trends, accounts receivable write-offs, and analytics.
- Support external audit activities and manage Order-to-Cash-related PBC requests.
Benefits
- Employer contributions toward healthcare.
- Stock options for every new team member.
- Flexible time off in the US and generous time-off entitlement in other countries.
- USD $500 home office setup contribution for remote employees.
- Opportunities to engage with colleagues at company-wide offsites.
- Flexible, remote-friendly work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
