Order to Cash Manager

Talking Rain • Preston, WA

1d • Onsite

About The Position

Talking Rain Beverage Company is hiring an Order to Cash Manager to serve as the internal owner of Accounts Receivable processes, controls, and escalations. The role ensures continuity, compliance, and quality as AR operations transition to managed services partner Genpact. The position is onsite at the company’s Preston, Washington office and reports to the Sr. Director, Finance. It has no direct reports, with dotted-line coordination with the Genpact AR team. The position offers a base salary of $85,000–$105,000, depending on experience, and annual bonus potential of 8%, subject to the company meeting annual financial targets.

The manager owns AR documentation, controls, and procedures; handles complex escalations and approvals; oversees the Genpact relationship and performance; and maintains audit readiness. The role also uses Microsoft Dynamics 365 expertise to troubleshoot issues, supports accurate customer pricing and invoicing, coordinates with Finance and Sales, and contributes to month-end close and AR improvement initiatives. The position supports food safety, quality, and SQF practices.

Talking Rain emphasizes in-person collaboration to improve customer responsiveness, speed decision-making, strengthen cross-functional execution, and enable faster feedback. The company describes its culture through accountability, curiosity and innovation, adaptability, and teamwork.

Requirements

• Minimum of five years of Accounts Receivable experience, including exposure to controls, process ownership, or audit support.
• Strong knowledge of AR processes, including invoicing, cash application, deductions, collections, and pricing management.
• Proficiency with Microsoft Office applications such as Outlook, PowerPoint, and Excel.
• Experience with Microsoft Dynamics 365.
• Highly detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills and ability to work effectively with internal teams and external partners.
• Ability to accommodate a flexible schedule, occasionally working evenings and weekends for special assignments.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, or a related field; equivalent experience is accepted.
• Experience working in or alongside a managed services or shared services model.

Responsibilities

• Own AR process documentation, controls, and standard operating procedures, ensuring accuracy and compliance.
• Serve as the primary escalation point for complex AR exceptions and disputes beyond Genpact’s scope of resolution.
• Provide approval and authorization for AR transactions requiring internal sign-off.
• Manage the AR relationship with Genpact, reviewing performance, identifying gaps, and driving continuous improvement.
• Maintain audit readiness and ensure AR records and controls meet internal and external requirements.
• Apply D365 system expertise to troubleshoot issues and support Genpact operations.
• Manage customer pricing updates in partnership with Sales to ensure accurate and timely invoicing alignment.
• Coordinate with Finance, Sales, and other teams on AR matters requiring business judgment.
• Support month-end close activities related to accounts receivable.
• Lead or contribute to AR process improvement initiatives as the company scales.
• Ensure food safety, quality, and SQF practices are followed; report issues to the immediate supervisor.
• Perform other duties as assigned.

Benefits

• Three weeks of vacation per calendar year, with additional accrual over time depending on exempt status.
• Six weeks of paid parental leave for FMLA-qualifying employees; birth mothers receive additional medical leave, and additional leave may be available depending on state of residence.
• Flexibility stipend for eligible employees, intended to contribute to phone, internet, or other business uses while working remotely or needs outside normal working hours.
• Relocation available when available.
• Mileage reimbursement for eligible onsite and hybrid employees who carpool with another Rain Maker at least twice weekly.
• 401(k) with matched contributions and immediate vesting.
• Fitness reimbursements for community events and competitions.
• Access to an onsite gym in Preston, with a personal trainer two days per week.
• Medical, dental, and vision insurance; one plan is free for employees.
• Annual bonus potential of 8%, based on the company hitting annual financial targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager