Senior Revenue Operations Manager- Order To Cash
About The Position
The Senior Revenue Operations Manager - Order to Cash (O2C) sits within New Relic’s Finance organization and reports directly to the Senior Director, Revenue Operations. The role owns execution of the O2C roadmap and drives ongoing process and system improvements as buying programs and consumption-based offerings evolve. It balances commercial flexibility with operational simplicity by assessing business impact, designing solutions, and distinguishing one-off exceptions from scalable strategic changes. The position works across teams to turn business requirements into system capabilities, guide launches, improve operational procedures, and maintain billing and usage data integrity. The role is eligible for a corporate bonus plan. New Relic supports a flexible workforce model that may include fully office-based, fully remote, or hybrid workplaces; the specific arrangement for this position is not stated.
Requirements
- 6 to 8+ years of hands-on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments.
- Demonstrated success leading complex, cross-functional initiatives from conception to delivery.
- Exceptional written and verbal communication skills, including the ability to explain complex operational concepts to diverse audiences.
- Strong attention to detail, comfort with numbers, and a structured approach to problem-solving.
Nice To Haves
- Hands-on experience writing SQL queries.
- Familiarity with Snowflake or similar cloud data warehouse environments.
Responsibilities
- Co-own and prioritize the Order-to-Cash roadmap based on core business needs and customer impact.
- Translate business requirements into technical specifications and partner with Engineering and QA teams to deliver system enhancements and platform capabilities.
- Review test plans, validate results, and coordinate cross-functional User Acceptance Testing (UAT) to support smooth launches.
- Partner across the organization to design, document, and continuously improve operational procedures.
- Establish processes for large-scale, cross-functional launches, including new product SKUs and updated buying programs.
- Help stakeholders navigate customization trade-offs and develop solutions that support revenue without creating unnecessary system complexity.
- Investigate billing and usage data discrepancies, troubleshoot edge cases, and maintain data integrity.
- Lead complex, cross-functional initiatives from conception through delivery.
Benefits
- Corporate bonus plan
- Healthcare benefits
- Dental insurance
- Vision insurance
- Parental leave and planning benefits
- Mental health benefits
- 401(k) plan and match
- Flexible time off
- 11 paid holidays
- Volunteer time off
- Other competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
