Senior Revenue Operations Manager- Order To Cash

New Relic•Portland, OR

About The Position

The Senior Revenue Operations Manager - Order to Cash sits within New Relic’s Finance organization and reports to the Senior Director, Revenue Operations. This role owns execution of the Order-to-Cash roadmap and drives ongoing process and system improvements. As buying programs and consumption-based offerings evolve, the manager balances commercial flexibility with operational simplicity by assessing business impact, designing scalable solutions, and distinguishing one-off exceptions from strategic changes. The role partners with Engineering, QA, and teams across the organization to translate business needs into technical capabilities, validate and launch changes, improve operational procedures, and support major cross-functional initiatives. It also investigates billing and usage data discrepancies to maintain data integrity. The position is eligible for a corporate bonus plan. New Relic offers a flexible workforce model that may be office-based, remote, or hybrid.

Requirements

6 to 8+ years of hands-on experience in Finance, Business, Billing, or Revenue Operations within high-growth, consumption-based B2B SaaS environments.
Demonstrated success leading complex, cross-functional initiatives from conception to delivery.
Exceptional written and verbal communication skills, including the ability to explain complex operational concepts to diverse audiences.
Strong attention to detail, comfort with numbers, and structured problem-solving skills.

Nice To Haves

Hands-on experience writing SQL queries.
Familiarity with Snowflake or similar cloud data warehouse environments.

Responsibilities

Co-own and prioritize the Order-to-Cash roadmap based on core business needs and customer impact.
Translate business requirements into technical specifications for system enhancements and major platform capabilities, partnering with Engineering and QA.
Review test plans, validate results, and coordinate cross-functional User Acceptance Testing to support smooth launches.
Partner across the organization to design, document, and continuously improve operational procedures.
Establish processes for large-scale, cross-functional launches, including new product SKUs and updated buying programs.
Help stakeholders navigate customization trade-offs and develop solutions that support revenue without adding unnecessary system complexity.
Investigate billing and usage data discrepancies, troubleshoot edge cases, and maintain high data integrity.